Zakhele Mepi

keep track of assigned account to identify outstanding debts.

plan course of action to recover outstanding payments.

locate and contact debtors to inquire of their payment status.

Negotiate payoff deadline or payment plans

Handle questions or complaints.

investigate and resolve discrepancies .

responsible for pursuing and collecting outstanding debts on behalf of creditors or business

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

• Handled difficult situations calmly, maintaining professionalism at all times.
• Managed high call volumes with exceptional time management and multitasking skills.
• Improved customer satisfaction by promptly addressing inquiries and resolving issues.
• Mastered various CRM software systems for effective tracking of client communications.
• switchboard relief
• drafting of monthly ,quarterly ,annual reports