Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Kaashiefah Jacobs

Kaashiefah Jacobs

Elsie's River

Summary

Dedicated and hardworking professional committed to excellence with a proven ability to assist colleagues and clients effectively. Versatile in approach, possessing the temperament to meet expectations and adapt to various roles and responsibilities. Recognized for trustworthiness, sincerity, and steadfast dedication to every task undertaken. Quick to grasp new concepts and requirements, ensuring a loyal commitment to organizational goals and success.

Overview

15
15
years of professional experience
1
1
Language

Work History

debt collecting, debt review, administration, receptionist

WesBank (FirstRand)
03.2014 - 02.2022
  • Moved to the Debt review department September 2014
  • Collecting on debt review accounts, second in charge to team leader, updating daily stats, liaising with customers & debt counsellors, assisting on the call centre line (customer services), Correspondence with debt counsellors and attorneys as well with the WesBank attorneys (court applications)
  • reason for leaving - resigned to look after my daughter

Team leader

Nimble Collections Solutions
03.2013 - 12.2013
  • Promoted to Team leader
  • Duties: managed and coached a capacity of 15 staff, daily statistics, monthly statistics meetings with management, daily and monthly targets set out, performance coaching, development planning, conflict handling and keeping track of each individual KPA.
  • Reason for leaving – retrenched

Debt collecting

Nimble Collections Solutions
06.2010 - 02.2013
  • Promoted to debt review and administration consultant
  • Duties: handling of debt review and administration accounts, following up on cheque payments, cashing cheques and postage

Debt collecting

NRB Risk Solutions
01.2009 - 05.2010
  • Debt collecting, debt review and administration, filing and Switchboard control

Administration

Norman Bissett & Associates
02.2007 - 12.2008
  • Administration, filling, data capturing, registered mail, and debt collecting

Education

Matric - English, Afrikaans, Maths, Business Economics, Accounting, Economics

Cravenby Secondary School
01.2006

Skills

Introductory Excel knowledge

Customer/Client relations

Time management

Phone etiquette

Administrative support

Multitasking and prioritization

References

Ghislaine, Hanslo, 0829223935

Timeline

debt collecting, debt review, administration, receptionist

WesBank (FirstRand)
03.2014 - 02.2022

Team leader

Nimble Collections Solutions
03.2013 - 12.2013

Debt collecting

Nimble Collections Solutions
06.2010 - 02.2013

Debt collecting

NRB Risk Solutions
01.2009 - 05.2010

Administration

Norman Bissett & Associates
02.2007 - 12.2008

Matric - English, Afrikaans, Maths, Business Economics, Accounting, Economics

Cravenby Secondary School
Kaashiefah Jacobs