Kaashiefah Jacobs
Elsie's River
Summary
Dedicated and hardworking professional committed to excellence with a proven ability to assist colleagues and clients effectively. Versatile in approach, possessing the temperament to meet expectations and adapt to various roles and responsibilities. Recognized for trustworthiness, sincerity, and steadfast dedication to every task undertaken. Quick to grasp new concepts and requirements, ensuring a loyal commitment to organizational goals and success.
Overview
15
15
years of professional experience
1
1
Language
Work History
debt collecting, debt review, administration, receptionist
WesBank (FirstRand)
03.2014 - 02.2022
- Moved to the Debt review department September 2014
- Collecting on debt review accounts, second in charge to team leader, updating daily stats, liaising with customers & debt counsellors, assisting on the call centre line (customer services), Correspondence with debt counsellors and attorneys as well with the WesBank attorneys (court applications)
- reason for leaving - resigned to look after my daughter
Team leader
Nimble Collections Solutions
03.2013 - 12.2013
- Promoted to Team leader
- Duties: managed and coached a capacity of 15 staff, daily statistics, monthly statistics meetings with management, daily and monthly targets set out, performance coaching, development planning, conflict handling and keeping track of each individual KPA.
- Reason for leaving – retrenched
Debt collecting
Nimble Collections Solutions
06.2010 - 02.2013
- Promoted to debt review and administration consultant
- Duties: handling of debt review and administration accounts, following up on cheque payments, cashing cheques and postage
Debt collecting
NRB Risk Solutions
01.2009 - 05.2010
- Debt collecting, debt review and administration, filing and Switchboard control
Administration
Norman Bissett & Associates
02.2007 - 12.2008
- Administration, filling, data capturing, registered mail, and debt collecting
Education
Matric - English, Afrikaans, Maths, Business Economics, Accounting, Economics
Cravenby Secondary School
01.2006
Skills
Introductory Excel knowledge
Customer/Client relations
Time management
Phone etiquette
Administrative support
Multitasking and prioritization
References
Ghislaine, Hanslo, 0829223935
Timeline
debt collecting, debt review, administration, receptionist
WesBank (FirstRand)
03.2014 - 02.2022
Team leader
Nimble Collections Solutions
03.2013 - 12.2013
Debt collecting
Nimble Collections Solutions
06.2010 - 02.2013
Debt collecting
NRB Risk Solutions
01.2009 - 05.2010
Administration
Norman Bissett & Associates
02.2007 - 12.2008
Matric - English, Afrikaans, Maths, Business Economics, Accounting, Economics
Cravenby Secondary School
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