Lindiwe Qaba
Cape Town
Summary
Experienced Debt Management Clerk with a Higher Certificate N6 in Business Management and 5 years in Water and Sanitation customer service. Skilled in managing debt inquiries and coordinating service delivery while streamlining processes to optimise efficiency. Maintains high standards of accuracy and compliance in all operations.
Overview
12
12
years of professional experience
Work History
Clerk: Debt Management
City of Cape Town
07.2020 - Current
- Creating service orders and maintaining existing records
- Creating and maintenance C3 notifications
- Entering of disconnection, reconnection and tampering charges
- Updating and investigation of open disconnections documents
- Technical screening of disconnection requests, verify excessive users actions carried out by teams, provide feedback and support Operational & Contractor teams
- Follow up on C3 notifications to ensure that our SLA has been achieved Logging of customer contacts & verifications Analyse, rectify and verify the data of error records transferred from the mobility app
- Provide support to the immediate supervisor by checking accuracy of details recorded on transactional documentation.
- Updating of information on specific applications / systems of the Debt Management Section, inserting , tracking progress and insuring the maintenance of records
- Attending and establishing the nature of enquiries/ complaints from the customer prior forwarding to the respective personnel for their attention
- Provide support to their immediate supervisor
- Maintaining and updating of personal information with respect to changes in employment / personal status and the attending and safekeeping of personnel records/files in accordance with approved record keeping systems.
- Checking the accuracy of details recorded on transactional documentation and correcting any deviations, updating work in progress / data on specific applications e.g. SAP
- Capturing and extracting information of SAP system such as IW72 reports, etc
- Providing daily statistics as required by the supervisor in order to ensure that updated information and stats are available to the immediate supervisor
- Effectively communicating with fellow staff members as well as internal and external clients regarding issues surrounding Debt Management processes and/or to share information
Administrator
Etafeni Day Care Centre Trust
01.2015 - 12.2016
- Managed day-to-day office operations, ensuring efficiency and smooth functioning.
- Organised and maintained office records, documents, and database for easy access and retrieval.
- Scheduling meetings, appointments and travel arrangements.
- Handling incoming and outgoing phone calls, emails and correspondence, taking messages and directing visitors.
- Oversaw inventory of office supplies to ensure availability for staff. and equipment including, stationery.
- Coordinated organisation and execution of company events, enhancing employee engagement and morale.
Small Business Planning and Support Facilitator (Volunteer)
Etafeni Day Care Centre Trust
07.2014 - 12.2014
- Assisted businesses in developing and refining business plans, including financial projections and operational strategies to enhance viability.
- Providing individual mentoring and coaching support, offering guidance and advice on specific challenges and opportunities.
- Connecting businesses with relevant resources like funding opportunities, grants, mentoring programme and networking events.
- Tracked progress and performance of supported businesses, collected data, and prepared reports to evaluate success and identify areas for improvement.
- Effectively communicating with small businesses, stakeholders, and the public through written and verbal communication, as well as formal presentation and workshops.
Education
Certificate of Higher Education - Business Management
College of Cape Town
Cape Town, WC01-2018
Basic Computer Skills - Computer Course
Etafeni Centre
Cape Town, WC01-2014
Grade 12 - Matric
Oscar Mpetha High School
Cape Town, WC01-2013
Skills
- Compliance management
- Record-keeping
- Process optimization
- Spreadsheet analysis
- Administrative support
- Email handling efficiency
- Customer assistance
- Customer relations
- Time management
- Organisational skills
- Problem solving & analytical
- Communication skills
- Email handling efficiency
Custom
- Emergency coordinator, Accredited certificate based on unit standard: PRO Skills Development, 2022
- Microsoft Excel Level 3, Online training, 2023
- Present information in report format, Accredited certificate in USTD 110023: WSR, 2024
- Meeting procedures and Minute taking, Accredited certificate in USTD 242816: WSR, 2024
- Floor Warden, Accredited certificate, 2025
Timeline
Clerk: Debt Management
City of Cape Town
07.2020 - Current
Administrator
Etafeni Day Care Centre Trust
01.2015 - 12.2016
Small Business Planning and Support Facilitator (Volunteer)
Etafeni Day Care Centre Trust
07.2014 - 12.2014
Certificate of Higher Education - Business Management
College of Cape Town
Basic Computer Skills - Computer Course
Etafeni Centre
Grade 12 - Matric
Oscar Mpetha High School