Yvonne Mwasya

• Lead HR operations delivery for multiple business units, supporting over 500 employees across Kenya while ensuring compliance with labour legislation and internal governance frameworks.
• Oversee employee lifecycle administration including onboarding, contract management, probation reviews, employee movements, promotions, and exits.
• Coordinate payroll inputs and employee records, ensuring accuracy of employee data, leave records, salary changes, and employment status updates.
• Maintain HR compliance trackers covering contracts, probation reviews, disciplinary actions, leave administration, and statutory obligations.
• Produce workforce analytics and HR reports including headcount, attrition, absenteeism, engagement, performance, and compliance metrics to support leadership decision-making.
• Conduct HRIS audits and employee data reviews to ensure data integrity, accuracy, confidentiality, and audit readiness.
• Serve as the first point of contact for managers and employees on HR policies, procedures, employee relations matters, and HR systems.
• Lead employee wellbeing, engagement, mentorship, and inclusion initiatives aimed at enhancing employee experience and retention.
• Partner with business leaders to implement people strategies, workforce planning initiatives, and organisational change programmes.
• Drive continuous improvement of HR processes, controls, and service delivery standards.

Key Achievements

• Implemented HR reporting dashboards that improved visibility of workforce and compliance metrics.
• Strengthened HR governance through improved compliance tracking and documentation controls.
• Successfully managed complex employee relations and occupational health cases while maintaining policy compliance.
• Led employee engagement and mentorship programmes that enhanced employee participation and experience.

• Supported HR operations across East African markets, ensuring consistent implementation of HR policies, procedures, and service standards.
• Managed employee records, HR documentation, and HR systems while maintaining high levels of data accuracy and confidentiality.
• Coordinated onboarding, offboarding, contract administration, employee changes, and HR operational processes.
• Produced regular HR reports and workforce analytics to support workforce planning and operational decision-making.
• Supported payroll administration and employee benefits processes, ensuring accuracy and timely resolution of employee queries.
• Acted as an escalation point for complex HR queries and employee issues, ensuring prompt and professional resolution.
• Supported HR audits, compliance reviews, and governance initiatives across the region.
• Collaborated with HR Business Partners and leaders to improve service delivery and operational effectiveness.

Key Achievements

• Achieved 98% service delivery compliance against established HR SLAs.
• Maintained 97% resolution rate for employee and manager queries.
• Delivered workforce reporting that informed business planning and operational improvements.
• Supported process improvement initiatives that enhanced HR operational efficiency and employee satisfaction.

• Managed HR administration, employee records, reporting, and workforce data management.
• Coordinated learning and development, performance management, recruitment, onboarding, and employee engagement activities.
• Maintained HR trackers, compliance records, and operational documentation.
• Generated HR reports and management information to support organisational planning and compliance monitoring.
• Supported implementation of HR programmes, policies, and employee initiatives.
• Assisted managers and employees with HR policy interpretation and procedural guidance.
• Ensured accuracy of employee records and HR data while maintaining confidentiality standards.

Key Achievements

• Supported successful migration of employee data to SAP HR with 98% accuracy.
• Delivered HR reporting and workforce data with 100% accuracy and adherence to deadlines.
• Contributed to development of HR programmes and process improvements across the organisation.

• Supported payroll administration, employee records management, leave administration, onboarding, and HR reporting.
• Maintained employee documentation and compliance records.
• Assisted in performance management, recruitment, and employee relations activities.
• Coordinated employee onboarding and induction programmes.
• Prepared weekly and monthly HR operational reports.