Yolanda Holland
Administration And Call Center Executive
Cape Town
Summary
Customer-focused and adaptable professional with strong experience in service delivery and data management. Skilled in building rapport with clients, actively listening to their needs, and providing clear solutions. Known for handling multiple inquiries efficiently in fast-paced environments while maintaining accuracy and professionalism. Recognized for a proactive approach to problem-solving and ensuring positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Language
Work History
EPWP Clerk
EPWP Randomisation Office
08.2021 - 06.2025
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced team morale, organizing staff events, and fostering a positive work environment.
- Maintained a filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring the timely completion of each assignment.
EPWP Project Trainee
City of Cape Town: Randomisation
06.2020 - 08.2021
- Supported administrative staff with the timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel, or taking detailed messages when necessary.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to the appropriate staff.
- Completed projects and work assignments within strict time constraints.
- Audited incoming data points, collating information into useable planning packages for project management personnel.
- Collaborated effectively with both internal stakeholders and external partners to align objectives for mutual success in achieving project goals.
- Learned new materials, processes, and programs quickly.
Education
High School - Grade 12
Focus College
NQF LEVEL 5/NQF LEVEL 6 - MANAGEMENT & LOCAL ECONOMIC DEVELOPMENT
City of Cape Town (Expanded Public Works Program)
Western Cape06.2025
Skills
Verbal and writing communication
Customer communication
Interpersonal communication
Administrative support
Time Management
Planning and Organizing
Certification
NQFL 6 | General Management & Economic Development
Personal Details
- Drivers License | Code EB
- Health: Excellent
- Marital status: Single
- Date of Birth: 2002-08-29
- Religion: Christian
Timeline
EPWP Clerk
EPWP Randomisation Office
08.2021 - 06.2025
EPWP Project Trainee
City of Cape Town: Randomisation
06.2020 - 08.2021
High School - Grade 12
Focus College
NQF LEVEL 5/NQF LEVEL 6 - MANAGEMENT & LOCAL ECONOMIC DEVELOPMENT
City of Cape Town (Expanded Public Works Program)
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