Yanga Funda
Johannesburg
Summary
Dynamic and results-oriented professional with extensive experience at FNB, excelling in data interpretation and fostering customer relationships. Leveraged accuracy and deadline-oriented approach to enhance database integrity and customer satisfaction. Proven track record in improving operational efficiency and implementing strategic solutions. Skilled in Microsoft Excel and effective communication, significantly contributing to team and organizational goals.
Overview
2020
2020
years of professional experience
Work History
Data Capturer
FNB
- Entered client information into databases quickly and with minimal errors.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Maintained files, records, and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Obtained scanned records and uploaded into database.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Consultant
FNB
11.2005 - 09.2019
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
Education
NQF5 - NQF5 in Banking
Coner Stone
Johannesburg Skills
- Data Interpretation
- Accuracy and Precision
- Deadline-oriented
- Document Scanning
- File Management
- Data Verification
- Spreadsheet Management
- Data Warehousing
- Microsoft Excel
Timeline
Consultant
FNB
11.2005 - 09.2019
Data Capturer
FNB
NQF5 - NQF5 in Banking
Coner Stone
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