Xolelwa Mbiba
EAST LONDON
Overview
12
12
years of professional experience
1
1
Certification
Work History
Invoicing Clerk/Telesaler
Sprint Packaging
East London
12.2020 - Current
- Resolved customer issues with competence and speed.
- Assisting with order processing, even for walk-in customers.
- Consistently achieving customer satisfaction through exceptional customer service.
- Occasionally assisting in the warehouse with loading the trucks.
- Boosted sales through effective outbound and inbound calling.
- Assisting downstairs at the shop with stock, orders, and customers.
- Collaborated with team to conduct stock counts.
- Performing all the requires administration.
- Communicated detailed product knowledge to potential and ongoing customers.
- Overseeing administrative tasks such as maintaining records, entering data, and managing correspondence.
- Daily capturing of pick slips.
General Assistant
Lithotech Sales Cape
Cape Town
07.2015 - 12.2025
- Picking and packed orders using the WMS system.
- Organising and controlled orders in the warehouse.
- Assisted in the receiving department for orders.
- Assisted in housekeeping
- Organised stock in the warehouse
Invoicing Clerk
Lithotech Sales Cape
Cape Town
07.2015 - 11.2020
- Created and processed invoices accurately and on time
- Conducted data entry for billing and records
- Performed administrative support tasks for the finance department
- Supported the accounting team with document management and reports
- Achievement: Received an award for excellent performance and dedication
Resident Student Assistant
Cape Peninsula University of Technology
02.2015 - 12.2015
- Managed and updated administrative records for residence students
- Supported students' academic and personal adjustment to campus life
- Delivered assistance to students residing in university accommodations
Lab Assistant
Cape Peninsula University of Technology
02.2014 - 12.2014
- Ensured smooth daily operations within the computer lab
- Assisted users with Microsoft Office programs and printing tasks
- Provided junior technical support to lab users
Education
Matric - High School
Masikhuthale P.S.S
Elliot2012
National Diploma - Operations Management
Cape Peninsula University of Technology
01.2015
Skills
Efficient in: Syspro
(Ms office ) Word
Excel
Powerpoint
-Good planning skills
-Good communication skills
-Excellent organizing and planning skills
-Excellent computer skills
Certification
Experienced tele sales agent and administrative professional with a proven track record in sales generation, customer service excellence, and efficient invoicing processes. Demonstrates strong communication, problem-solving, and time management skills, complemented by expertise in Microsoft Office Suite and administrative support. Recognized for consistently meeting sales targets and receiving an award for outstanding performance in invoicing. Good skills at multitasking, complaint resolution, and maintaining client satisfaction while managing detailed records and data entry. Committed to influence skills in team collaboration and adaptability to drive organizational success. Customer-focused, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
- Certified health and safety representative.
- Member of the National Employment Equity
References
- Tosca/Sprint Packaging:
Janet Cranke, HR Consultant 021 507 4100, janetc@bidpaperplus.co.za
- Lithotech Cape Sales:
Simon Pringle, Operations Manager 082 451 5793, simonp@lithotech.co.za
- Cape Peninsula University:
Anton Kallis, Manager, KallisA@cput.ac.za, 082 2020 684
Timeline
Invoicing Clerk/Telesaler
Sprint Packaging
12.2020 - Current
General Assistant
Lithotech Sales Cape
07.2015 - 12.2025
Invoicing Clerk
Lithotech Sales Cape
07.2015 - 11.2020
Resident Student Assistant
Cape Peninsula University of Technology
02.2015 - 12.2015
Lab Assistant
Cape Peninsula University of Technology
02.2014 - 12.2014
Matric - High School
Masikhuthale P.S.S
National Diploma - Operations Management
Cape Peninsula University of Technology