Summary
Overview
Work history
Education
Skills
References
Timeline
AdministrativeAssistant
MALIBONGWE MDLALOSE

MALIBONGWE MDLALOSE

Johannesburg,South Africa

Summary

Organised and motivated professional with strong analytical and communication skills, skilled in managing financial records and resolving invoicing discrepancies. Adept in utilising accounting software and maintaining accurate documentation. Committed to contributing to streamlined invoicing processes and ensuring timely payments.

Experienced professional focused on invoicing and accounts management. Capable of ensuring timely and accurate billing processes, leveraging strong organisational skills and attention to detail. Committed to maintaining financial accuracy and enhancing operational efficiency.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work history

Invoicing Clerk

Select-a-salad
, South Africa
02.2025 - Current
  • Matched purchase orders with invoices, confirming validity of transactions.
  • Verified discrepancies and resolved clients' billing issues, improving relationships.
  • Improved accuracy in billing by meticulously reviewing and verifying invoice details.
  • Streamlined workflow by accurately categorising and coding invoices.
  • Prepare and process invoices accurately and efficiently.
  • Verify invoice details, including quantities, prices, and customer information.
  • Issue invoices to customers and track payment status.
  • Resolve invoice discrepancies and customer inquiries.
  • Maintain accurate records of invoices and payments.
  • Collaborate with other departments to ensure timely and accurate invoicing.

Customer Service Agent

Kargo National
Johannesburg, Gauteng
07.2023 - 01.2025
  • Coordinated with team members for superior customer service delivery.
  • Anticipated potential problems by closely reviewing account histories, avoided escalation scenarios.
  • Ensured smooth transactions with detailed record keeping.
  • Managed customer queries for better understanding of products and services.
  • Provided exceptional customer service by handling a high volume of inbound calls and resolving customer inquiries.
  • Assisted clients with booking collections and generating quotations, ensuring accuracy and efficiency.
  • Provided accurate ETAs (Estimated Time of Arrivals) for collections and deliveries, managing customer expectations.
  • Effectively resolved customer complaints and escalated complex issues to appropriate departments.
  • Maintained detailed records of customer interactions and transactions.

Education

Bachelor of Business Administration - Public Administration and Management

University of the Free State
Free State
02.2020 - 11.2022

Skills

  • Multilingual: Proficient in four languages (please specify the languages)
  • Computer Literacy: Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications
  • Communication: Excellent verbal and written communication skills, with a proven ability to build rapport with clients and colleagues
  • Problem-Solving: Strong analytical and problem-solving skills, with a demonstrated ability to resolve customer issues effectively
  • Time Management: Highly organized and efficient, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
  • Adaptability: Proven ability to work independently and as part of a team, adapting to changing priorities and demands
  • Bookkeeping Expertise: Solid understanding of bookkeeping principles and practices
  • Expense Tracking: Proficient in tracking and managing expenses
  • Invoicing Procedures: Familiarity with various invoicing procedures and best practices
  • Accounts Receivable: Knowledge of accounts receivable management and collections
  • Inventory Control: Understanding of inventory control practices and procedures

References

References available upon request.

Timeline

Invoicing Clerk

Select-a-salad
02.2025 - Current

Customer Service Agent

Kargo National
07.2023 - 01.2025

Bachelor of Business Administration - Public Administration and Management

University of the Free State
02.2020 - 11.2022

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MALIBONGWE MDLALOSE