Wisani Prince Mawila
Soshanguve
Summary
Proven track record in enhancing customer satisfaction and loyalty at Betfred, adept in managing complex bets and resolving disputes with professionalism. Demonstrates exceptional cash handling proficiency and stress tolerance, swiftly mastering software platforms for operational efficiency. Achieved significant improvements in service delivery by leveraging quick learning ability and self-discipline.
Overview
8
8
years of professional experience
Work History
Betting Clerk
Betfred
Pretoria
02.2021 - Current
- Increased customer satisfaction by providing timely and accurate betting assistance.
- Enhanced customer loyalty with exceptional service, ensuring all transactions were handled professionally and accurately.
- Managed complex bets skillfully, demonstrating expertise in various types of wagers.
- Resolved customer disputes calmly and professionally, promoting a fair gaming atmosphere.
Betting Clerk
Sepel's Sportsbet
Pretoria
08.2017 - 02.2021
- Increased customer satisfaction by providing timely and accurate betting assistance.
- Enhanced customer loyalty with exceptional service, ensuring all transactions were handled professionally and accurately.
- Managed complex bets skillfully, demonstrating expertise in various types of wagers.
- Resolved customer disputes calmly and professionally, promoting a fair gaming atmosphere.
- Improved operational efficiency by maintaining organized records of all betting transactions.
Call Agent
Vertex Solutions
Pretoria
04.2016 - 08.2017
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
Education
Botse-Botse Senior Secondary School
PretoriaSkills
- Quick Learner
- Self-discipline
- Flexibility
- Responsiveness
- Cash handling proficiency
- Stress Tolerance
- Proactivity
Timeline
Betting Clerk
Betfred
02.2021 - Current
Betting Clerk
Sepel's Sportsbet
08.2017 - 02.2021
Call Agent
Vertex Solutions
04.2016 - 08.2017
Botse-Botse Senior Secondary School