Palesa Malope
Clerk
Soweto
Summary
Ability to think , analyze and act as per instruction. I am eager to learn with great problem solving skills. Committed to ensuring customer satisfaction and exceptional service in any field. I leveraged my quick learning and cash handling skills at World Sport Betting to significantly improve operational efficiency. My flexibility and self-discipline fostered a trustworthy environment, resolving disputes with professionalism and promoting responsible gambling, leading to increased customer loyalty and team productivity. I am a team player with outgoing , positive demeanor and proven skills in establishing rapport with clients.
Overview
12
12
years of professional experience
Work History
Betting Clerk
World Sport Betting
2018.10 - Current
- Adapted quickly to changing odds or race cancellations, informing customers promptly to minimize confusion.
- Streamlined the betting process for better efficiency by maintaining up-to-date knowledge of racing schedules and odds.
- Improved operational efficiency by maintaining organized records of all betting transactions.
- Promoted responsible gambling practices, guiding customers towards appropriate resources when needed.
- Resolved customer disputes calmly and professionally, promoting a fair gaming atmosphere.
- Built strong relationships with regular clients, developing trust through consistent quality service.
- Showcased excellent multitasking abilities by simultaneously assisting multiple customers while updating odds boards accurately.
- Increased customer satisfaction by providing timely and accurate betting assistance.
- Managed payouts or collection of amounts at conclusion of wagers.
- Collected cash bets from players and documented amounts in records.
- Enforced game rules and casino policies fairly to maintain betting standards.
- Calculated winnings and losses based on betting odds and players' choices.
Administration Clerk
Molete Projects and Services
2017.08 - 2018.09
- Handled incoming phone calls and answered questions from callers.
- Provided clerical support, addressing routine, and special requirements.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Assisted director with various requests.
Supervisor
Superbets
2015.12 - 2017.02
- Oversaw daily operations , ensuring smooth workflow and que time is minimal
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Managed betting clerks schedules and efficiency to ensure daily deliverables are met.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to increase productivity.
Betting Clerk
Superbets
2013.02 - 2015.11
- Assisted customers in understanding betting options, resulting in confident wagering decisions.
- Resolved customer disputes calmly and professionally, promoting a fair gaming atmosphere.
- Verified winning tickets efficiently, ensuring prompt payouts to satisfied customers.
- Handled cash transactions securely, maintaining accountability for funds throughout shifts.
- Showcased excellent multitasking abilities by simultaneously assisting multiple customers while updating odds boards accurately.
- Enhanced customer loyalty with exceptional service, ensuring all transactions were handled professionally and accurately.
Education
Matric - Accounting Stream
Masithwalisane Secondary School
Vosloorus 2001.04 -
Skills
Self-discipline
References
Name: Lehlohonolo Montse
Position: Manager at World Betting
Contact: 067 472 3878
Name: Peter Molete
Position: Director at Molete Projects
Contact: 0832329069
Timeline
Betting Clerk
World Sport Betting
2018.10 - Current
Administration Clerk
Molete Projects and Services
2017.08 - 2018.09
Supervisor
Superbets
2015.12 - 2017.02
Betting Clerk
Superbets
2013.02 - 2015.11
Matric - Accounting Stream
Masithwalisane Secondary School
2001.04 -
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