Tsholofelo Kgano
Rustenburg
Summary
Accomplished Betting Clerk with a proven track record at Betfred, enhancing betting efficiency and customer satisfaction through expert knowledge of racing schedules and odds. Demonstrated strong numeracy skills and exceptional customer service, fostering team dynamics and resolving disputes with professionalism. Skilled in cash handling and multitasking, committed to maintaining a productive and fair gaming atmosphere.
Overview
6
6
years of professional experience
Work History
Betting Clerk
Betfred
04.2024 - Current
- Operating Aardvark system to place bets
- Operating Slots machines
- Paying customers won tickets
- Balancing float
- Assisted customers in understanding betting options, resulting in confident wagering decisions.
- Supported new staff members through training and mentorship, fostering a productive team dynamic.
- Resolved customer disputes calmly and professionally, promoting a fair gaming atmosphere.
- Delivered fast-paced service during high-stakes events, processing bets with accuracy under pressure.
Betting Clerk
Sepels Sports Bet
06.2019 - 09.2021
- Providing exemplary customer service
- Supported new staff members through training and mentorship, fostering a productive team dynamic.
- Resolved customer disputes calmly and professionally, promoting a fair gaming atmosphere.
- Verified winning tickets efficiently, ensuring prompt payouts to satisfied customers.
- Providing exemplary customer service
- Monitoring amounts of money placed on race entrants
- Issuing tickets to customers
- Operates TURF Spot and POS system for bets
- Answering betting inquiries from customers
Sales Associate
Sunglass Hut - Luxottica
07.2018 - 12.2019
- Responsible individual sales plan
- Drives sales to closure
- Ensure store is stocked, displayed and secured according to plan
- Accurately operate POS system and accounts for all transactions
- Provide professional customer service in areas of the product
- Open and/or close the store according to established guidelines
- Display gracious, courteous and polite manner when interacting
- Providing exemplary customer service
Education
Gaming Operation
Training Force
Rustenburg, South Africa04.2024
Human Resources Management N6
ORBIT TVET COLLEGE
MogwaseMatric
Raphurele High School
Welgeval12.2013
Skills
- Quick Learner
- Self-discipline
- Flexibility
- Responsiveness
- Cash handling proficiency
- Strong Numeracy Skills
- Understanding of odds
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Computer Skills
Accomplishments
Drivers License: Code 10
Additional Information
References
1.Mrs Motsi : Lecturer
Contact number: 071 8944 576
2. Ms Matlhabe: Sunglass Hut Manager
Contact Number: 073 0204 631
3. Ms Makgopela: Sepels Sports Bet Assistant Manager
Contact Number: 0678383760
4. Mr Malatshi: Sepels Sports Bet Manager
Contact Number: 0818162169
5.Neo Molefe : Betfred Manager
Contact Number: 0786245379
Timeline
Betting Clerk
Betfred
04.2024 - Current
Betting Clerk
Sepels Sports Bet
06.2019 - 09.2021
Sales Associate
Sunglass Hut - Luxottica
07.2018 - 12.2019
Gaming Operation
Training Force
Human Resources Management N6
ORBIT TVET COLLEGE
Matric
Raphurele High School
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