Warwick Flusk

Responsibilities include but not limited to;
• Collaborate with business stakeholders to understand their needs and challenges.
• Elicit, document, and analyze business requirements, processes, and workflows.
• Translate business requirements into functional specifications for technical teams.
• Design solutions that meet business needs, propose innovative solutions, and align with strategic goals and technological capabilities.
• Serve as a liaison between business stakeholders and technology teams.
• Communicate complex technical concepts to non-technical stakeholders.
• Maintain detailed project documentation, data dictionaries, and product repositories.
• Assist in project management, planning, estimation, and resource allocation.
• Participate in system testing, user acceptance testing, and validation of implemented solutions.
• Ensure delivered solutions meet specified requirements and are of high quality.

• Data mappings and data analysis and data validation on fraud rules engine.

Responsibilities include but not limited to:

• Detailed project management of the entire new product life cycle (SDLC) from start to finish.
• Conduct a full technical brief to the development team for integration building.
• Facilitate scrum ceremonies and oversee development iterations.
• Liaise with the legal banking team to ensure contractual obligations are met on product design and implementation.
• Complete full product documentation and demos on the final product to business stakeholders.
• Conduct a technical handover to the Product Deployments team to commence testing of new processor integrations.
• Conduct product testing and validation with full sign off to business stakeholders.
• Responsible for the documentation function of new banking products.
• Includes initial summarized product overview, proposed process flow, Data Flow, Dev team handover documentation, customer support documentation, and API integration guide.
• Professional communication with new payment processors and payment gateways to source technical information.
• Ensures the entire product lifecycle process runs efficiently and keeps the processor informed.
• Responsible for data mappings, data validation, data anomaly investigation and replication to downstream consumers.

Responsibilities include but not limited to;

• Manage a team of data and financial analysts.
• Team management, strategic goal setting, performance reviews and team buildings.
• Monitor daily import and data distribution on all technical platforms and ensure data tables are updated and replicated to downstream consumers.
• Documents processes and policies for data acquisition, analysis patterns and transaction reconciliation.
• Automates financial tasks, sales ledger reconciliation, cost of fraud, chargeback management, and treasury balances.
• Define high level business requirements for new data feeds and API integrations.
• Troubleshoot and resolve import,processing and technical errors.
• Understand data and payment gateway integration flows for 70+ providers
• Create, store and maintain merchant and API credentials in back-end proxy service.
• Set up SSRS reports and data visualization tools.
• Liaise with payment service providers and technical integration partners for optimized data supply.
• Resolves settlement anomalies and instruct payment batch releases.
• Oversee monthly invoicing and rebate calculations.
• Assist with finance and risk finance queries.
• Led data migration projects, ensuring smooth transitions with minimal disruption to business activities.
• Advocated for the adoption of a data-driven culture across all departments, educating peers on the value of leveraging information as a strategic asset.

Responsibilities include but not limited to;

• Manage a team of Financial Operations Specialists focusing on various operational tasks.
• Team management, strategic goal setting, performance reviews and team buildings.
• Maintain collaborative relationships with external banking partners, regulatory bodies, and internal stakeholders.
• Establishes annual objectives aligned with the department's strategic objectives.
• Perform monthly QA on team members' work allocations.
• Fraud Reviews: Review of account/wallet top-ups for potential fraud.
• Merchant Payouts: Review of newly created merchant accounts for aggregation.
• Chargeback Management: Investigate disputes received from banking acquirers and prepare representments.
• Identify exposed merchant accounts and develop strategies to combat and reduce certain disputes, ensuring that we maintain the lowest dispute rate possible.
• Financial Reporting: Collects and updates bank statement data daily.
• Year-end reports: Prepares negative write-off and unmatched income absorption.
• Compliance and Regulatory Reviews: Reviews merchant websites and merchants.
• Department Statistics: Collect, present, and display operational data through data visualization tools.

Responsibilities include but not limited to;

• Managed a team of fraud analysts across various ecommerce sectors.
• Team management, strategic goal setting, performance reviews and team buildings. Coordinated staff working hours and shift roster.
• Promoted teamwork and best practices through networking and peer support.
• Established annual objectives aligned with departmental strategic objectives.
• Promoted independent development plans for employee career growth.
• Conducted daily quality assurance (QA) on team members' work and arranged training.
• Conducted interviews and assessments for candidates.
• Monitored staff responses to customer queries.
• Ensured SLAs were maintained across all service sectors.
• Developed proactive relationships with clients and established relationships with fraud/risk & ecommerce support departments.
• Researched new fraud tools and adhered to PCI DSS.
• Actioned queries from Department HOD.
• Escalated contravention of risk standards to Risk Manager and Quality Assurer.
• Recorded and reported department data, fraud synopsis/profiling, and distributed via knowledge sharing portals.
• Executed ad hoc reports and tasks, including new software and application testing.
• Developed and implemented operational fraud strategies.
• Monitored fraud review process for efficiency and effectiveness.
• Conducted regular rules analysis with Account Managers & Rules Team.
• Identify and meet staff training needs.

• Developed team members skills through targeted coaching sessions, resulting in improved individual performance.

Responsibilities include but not limited to;

• Detecting, preventing, and containing fraud on merchant accounts.
• Screening financial transactions for various merchant sectors.
• Using analytical tools and software for reviews, investigations, and audits.
• Effectively managing chargebacks through detailed analysis.
• Identifying cases for representment according to business procedures.
• Resolving merchant and customer queries via all communication mediums.
• Conducting fraud group profiling and adjusting to merchant-specific business rules.
• Conducting risk calls for identity theft, chargebacks, and billing queries.
• Building and maintaining collaborative relationships with internal and external departments.
• Actioning various reports including chargeback/void, high risk BIN, transaction queries, and negative rule reports.
• Providing weekly and monthly reports for internal parties.
• Actioning global fraud reviews from merchants within Service Level agreements.

• Leveraged statistical models to identify high-risk transactions, optimizing resources towards areas requiring enhanced scrutiny

• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
• Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
• Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.

• Built strong relationships with clients through consistent communication and exceptional customer service.
• Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.
• Implemented tax-saving strategies for clients, maximizing returns and minimizing liabilities.
• Managed a diverse range of client portfolios, consistently outperforming benchmark indices.
• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
• Increased client satisfaction by providing personalized financial advice and investment recommendations.

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Assisted clients in navigating complex industry challenges with strategic recommendations.