Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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ORATILE LENAMILE

Johannesburg

Summary

Detail-oriented and experienced professional with a strong background in administrative and financial duties seeking a position where I can utilize my skills in communication, organization, and analytical problem-solving within a banking or financial industry. Passionate Psychology Graduate Skilled in Human Behavior and Interpersonal Relations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Consultant

Capitec Bank
06.2025 - Current
  • Provide a prompt, accurate assistance to clients with transactional banking, product information, and problem resolution.
  • Meeting and exceeding daily and monthly sales targets by identifying client needs and recommending suitable banking solutions.
  • Promoting digital banking tools and educating clients on self-service channels to improve client convenience and reduce branch wait times.
  • Ensuring all interactions met Capitec’s service standards, with emphasis on friendliness, efficiency, and professionalism.
  • Maintaining compliance with FICA, risk, and operational procedures while supporting a safe banking environment.

Sales Representative Team Leader

Varsity Vibe
08.2020 - Current
  • Giving sales presentations to a range of prospective clients.
  • Coordinating sales efforts with marketing programs.
  • Understanding and promoting company programs.
  • Visiting clients and potential clients to evaluate needs or promote products and services.
  • Maintaining client records.
  • Answering client questions.

Bank Better Champion

Capitec Bank
10.2024 - 05.2025
  • Delivered personalized banking solutions by actively listening to client needs and recommending relevant products.
  • Achieved and exceeded sales targets through upselling and cross-selling banking products such as business accounts, credit facilities, and digital platforms.
  • Resolved client queries efficiently and professionally, maintaining high customer satisfaction levels.
  • Educated clients on digital banking tools to improve self-service and reduce in-branch traffic. Ensured all client interactions aligned with Capitec’s service standards and compliance regulations.

Administration Clerk and Receptionist

Motshelanoka Funeral Parlour
02.2024 - 10.2024
  • Capturing data.
  • Utilized MS Office suite, including MS Word, Excel, Outlook and access for various tasks.
  • Managing filing and documentation related to administrative and financial functions.
  • Operating office equipment including printers, fax machine and other multimedia instruments.
  • Dealing with telephone and email inquiries from clients and other associates.
  • Scheduling funerals, burial and cremations and ordering resources such as coffins and wreaths.
  • Assist in payroll, distributing checks and maintaining records.
  • Demonstrating strong analytical skills in fault finding and problem-solving.
  • Dealing with claims and invoices.

Human Resources Intern

GAO Tek Inc
12.2023 - 01.2024
  • Engaged in various HR processes, including recruitment, onboarding, and employee relations.
  • Applied psychological knowledge to better understand employee behavior and motivations.
  • Assisted in developing and implementing HR policies with an emphasis on inclusivity and employee well-being.
  • Contributed to HR projects focusing on employee engagement and workplace satisfaction.

Administrative Assistant

Motshelanoka Funeral Parlor
01.2022 - 08.2023
  • Provide a welcoming and professional atmosphere for visitors and clients.
  • Keep records and reports up to date.
  • Assist with customer inquiries and resolve issues when applicable.
  • Carry out clerical duties, including answering phones and preparing documents.

Education

Bachelor of Arts Honours - Psychology

Univesrity of South Africa
Johannesburg
02.2024

Bachelor of Arts - Psychology

University Of Johannesburg
Johannesburg
12.2021

National Senior Certificate -

Kwa-Mahlobo Secondary School
Johannesburg
12.2016

Skills

  • Proficient in MS Office suite
  • Excellent verbal communication skills
  • Excellent written communication skills
  • Strong administrative abilities
  • Strong organizational abilities
  • Excellent typing skills
  • Customer service-oriented
  • Attention to detail
  • Quality focus
  • Deadline-oriented
  • Adept at multitasking
  • Good public relations skills
  • Team player

Certification

  • African Insights, 2021-12-31
  • Teacher Of English To Speakers Of Other Languages (TEFL), 2023-08-31
  • Talent Management, 2023-10-31
  • Artificial Intelligence, 2023-12-31

Languages

English
Tswana
Xhosa
Zulu

Timeline

Service Consultant

Capitec Bank
06.2025 - Current

Bank Better Champion

Capitec Bank
10.2024 - 05.2025

Administration Clerk and Receptionist

Motshelanoka Funeral Parlour
02.2024 - 10.2024

Human Resources Intern

GAO Tek Inc
12.2023 - 01.2024

Administrative Assistant

Motshelanoka Funeral Parlor
01.2022 - 08.2023

Sales Representative Team Leader

Varsity Vibe
08.2020 - Current

Bachelor of Arts Honours - Psychology

Univesrity of South Africa

Bachelor of Arts - Psychology

University Of Johannesburg

National Senior Certificate -

Kwa-Mahlobo Secondary School

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