Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Accomplishments
REFERENCES
Timeline
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Vuyiswa Someketa

Universal Banker
62 Park Drive, St Georges Park, Port Elizabeth,EC

Summary

I am very excited to showcase my talent and use my academic skills in the organisation and contribute my passion for continuous learning. With the great work ethic that I have, I will be able to perform my duties and meet deadlines without being micromanaged. I am eager to add my enthusiasm for assisting people and my willingness to take on a new challenge to a dynamic team . Risk plays a very important role in any organisation because non-compliance can have dire consequences for the organisation. With my track record of being meticulous and precise, I can help ensure that tasks are completed correctly and efficiently.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work History

Universal Banker

Standard Bank of South Africa
Port Elizabeth
09.2014 - Current
  • Educating customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
  • Adhering to established security procedures and reporting potential fraud or safety violations to management for immediate recourse.
  • Forming an accurate assessment and understanding of customer's demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g., FAIS) requirements.
  • Sell the banks products reactively and pass on sales leads to the applicable areas. Identifies cross selling and migration opportunities and sells products/services reactively and ensuring targets are met.
  • Opening new accounts according to laid down procedures to mitigate fraud.

Data Call Centre Agent

Vodacom
Port Elizabeth
06.2009 - 09.2013
  • Provide service to customers through excellent product knowledge.
  • Ensure a high level of confidence, interpret and analysis of information and ensure that required administrative processes are executed timeously as well as accurately.
  • Deal with customer’s account queries in general, assist customers with invoices and statements and explain billing with regards to their accounts.
  • Install, configure, test, maintain and troubleshoot end user workstation hardware, networked peripheral software products.
  • Answer inbound calls according to the relevant call centre measurement criteria.
  • Ensure all customers details are captured accurately on Vodacom's systems and applications.
  • Taking initiative within limits of authority.

Education

BBA - Bachelor of Business Administration

MANCOSA
Durban, South Africa
07.2021 - 06.2024

GED -

BANKSETA
Port Elizabeth, South Africa
02.2019 - 05.2019

Skills

Leadership

Interests

Reading leadership books

Exercising for my mental health

Additional Information

I also act as second in command (2IC) when my team leader is not at work. Following work instruction which is a guidance and ensuring that employees know what is expected of them in order to deliver. Demonstrating emotional intelligence and being able to navigate not just motivating employees to believing in themselves but to also empowering them and sharing best practise.

Accomplishments

My rating is either Right on Track or Setting Example

I have been nominated twice for PBB MOE

REFERENCES

Employment reference : Dineo Hermans
Position held : Team Leader Sales
Standard Bank Port Elizabeth branch
Telephone number : 074 077 2336
Email address : Dineo.Hermans@standardbank.co.za


Employment reference : Maggie Lesele
Position held : Manager Demand Generation and Retention
Standard Bank Johannesburg Simmonds Street
Telephone number : 073 930 8446
Email address : Maggie.Lesele@standardbank.co.za

Timeline

BBA - Bachelor of Business Administration

MANCOSA
07.2021 - 06.2024

GED -

BANKSETA
02.2019 - 05.2019

Universal Banker

Standard Bank of South Africa
09.2014 - Current

Data Call Centre Agent

Vodacom
06.2009 - 09.2013
Vuyiswa SomeketaUniversal Banker