VIOLET MAMOROSI THIPE
Pretoria
Summary
Detail-focused Application Specialist with knowledge in process validation and business needs analysis. Proven ability to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Recognized consistently for performance excellence and contributions to success in health systems industry. Strengths in customer service and report writing backed by training in Technology management. Enthusiastic medical technologist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Drives business effectiveness through making recommendations based on data findings. Independent and versatile individual skillful in identifying data issues and monitoring existing metrics.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Systems Analyst
Wits Health Consortium
Johannesburg
08.2021 - Current
- Perform system analysis, documentation, testing, implementation and user support for platform transitions.
- Conduct system analysis and implementation to maintain and improve computer systems.
- Discover root causes of problems and identified appropriate solutions.
- Assess business requirements and gaps to create focused solutions.
- Establish specifications and coordinated production with software programmers.
- Define and documented scope of projects for distribution to team.
- Resolv or escalated problem tickets to resolve user issues.
- Gather requirements and performed gap analysis through workshops with users.
- Provide client support on system operation and troubleshooting.
- Compile daily field reports, detailing all key activities and outlining project progress for stakeholders.
Lab Application Specialist
MEDITECH SA
Midrand, South Africa
07.2016 - 02.2021
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with business analysts and software development team to identify and convert business goals into data requirements.
- Determined root cause of data quality errors and recommended long-term solutions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Trained staff on technical procedures and software program usage.
- Recorded and organized test data for report generation and analysis.
- Analyzed SAP transactions.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Prepared functional and technical documentation data for change management.
- Documented clients' issues and processes of resolution.
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Determined proper methodologies and procedures to use based upon project specifications.
- Identified issues, analyzed information and provided solutions to problems
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Handled scheduling of staff to complete projects within required timeframes.
Quality Control Specialist, Immunohaematology
SOUTH AFRICAN NATIONAL BLOOD SERVICE
Johannesburg, South Africa
08.2013 - 06.2016
- Coordinate SANBS proficiency programs in terms of setting up yearly schedule for Blood banks, specialized labs, Donor Collections, Donation Testing and external Laboratories.
- Accurately test and prepare samples for proficiency testing (IQAS and EQAS) to donor clinics, specialized laboratories, internal and external blood banks, and SADC countries.
- Registering external laboratories, liaising with Courier companies, accounts department and transport department, sourcing resources required, Provide and communicate instructions covering all aspects of scheme.
- Manage and maintain HemoCue Proficiency Program by compiling memorandums, reports and distributing to all stakeholders.
- Ensure operational compliance by management of non-conformances through review of root cause.
- Analysis and implementation of required corrective action within agreed timeframes.
- Compile SOP's by reviewing new and revised versions within required timeframe and validating procedures and maintaining competency for stipulated SOP.
- Identify systems non-conformances and elevate problems and/or solutions.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
- Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
- Served as information systems liaison with vendors, information services and end-users, making recommendations for optimization of systems and safeguarding overall data integrity.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product
Tissue Immunology Technologist
SOUTH AFRICAN NATIONAL BLOOD SERVICE
Johannesburg, South Africa
04.2011 - 07.2013
- Perform molecular Class I and Class II typing on donors and patients.
- Perform HLA cross matching on patients and donors awaiting solid organ transplant.
- Extract and quantitate DNA from patient and donor samples for HLA Class I and Class II typing.
- Perform analysis and interpretation of test results.
- Separate and store serum samples for renal, heart and or lung patients awaiting transplantation.
- Perform screening and identification of HLA Class I and II antibodies for patients awaiting solid organ transplantation.
- Performing platelet antibody screening as and when required.
- Performing Human Platelet Antigen (HPA) genotyping.
- Perform cadaver donor testing and report laboratory results to transplant coordinators.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Blood Bank Technologist
SOUTH AFRICAN NATIONAL BLOOD SERVICE
Pretoria, South Africa
07.2008 - 04.2011
- Perform all routine and emergency testing of blood samples and products as specified in the standard operating procedures and as required by the AABB.
- Inventory Management - Maintain a log of supplies used in the laboratory and proactively keep area stocked with supplies.
- Operate, calibrate, and conduct performance checks on clinical laboratory equipment.
- Receive blood stocks from the Inventory department and other blood banks.
- Operate, calibrate, and conduct performance checks on clinical laboratory equipment.
- Deputize for Shift Supervisor/Blood Bank Supervisor when absent or unavailable.
- Carried out day-day-day duties accurately and efficiently.
Student Medical Technologist
National Health Laboratory Services
Johannesburg, South Africa
01.2007 - 07.2008
- Routine Analysis of Specimens for testing using: Coulter LH 750, Cobas Integra, Elecsys, Radiometer Blood gas machines.
- Patient result reporting using DISA systems.
- Troubleshoot, maintenance and calibration of instruments.
- Perform all QC required procedures.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Education
Bachelor of Science - Technology Management
University of Pretoria
Pretoria, South Africa04.2019
Bachelor of Technology - Biomedical Technology
Tshwane University of Technology
Pretoria, South Africa05.2015
National Diploma - Biomedical Technology
Tshwane University of Technology
Pretoria, South Africa05.2007
Skills
- Data validation
- Enterprise application integration
- Complex problem-solving
- Troubleshooting
- Customer Service
- Interpersonal Communication
- Root Cause Analysis
- Agile
- Program testing software
- Research methods
- Database Management
- Communications management
- Analytical skills
- Organization and Time management
Affiliations
Health Professions Council of South Africa (HPCSA) Society of Medical Laboratory Technology of South Africa (SMLTSA) International Council on Systems Engineering (INCOSE)
Certification
- Registered Medical Technologist (HPCSA)
REFERENCES
Pontsho Shuping, Head of Quality Control at SANBS
Tel. Work: 011 761 9297, Cell Number: 0794905426
Hendrik Khumalo, Supervisor at Themba Blood Bank
Tel. Work: 013 796 0185, Cell Number: 0824639607
Helen Clausen, Supervisor of Departmental (LAB) Team MEDITECH SA
Tel. Work: 011 805 1631, Cell Number: 0839611032
Timeline
IT Systems Analyst
Wits Health Consortium
08.2021 - Current
Lab Application Specialist
MEDITECH SA
07.2016 - 02.2021
Quality Control Specialist, Immunohaematology
SOUTH AFRICAN NATIONAL BLOOD SERVICE
08.2013 - 06.2016
Tissue Immunology Technologist
SOUTH AFRICAN NATIONAL BLOOD SERVICE
04.2011 - 07.2013
Blood Bank Technologist
SOUTH AFRICAN NATIONAL BLOOD SERVICE
07.2008 - 04.2011
Student Medical Technologist
National Health Laboratory Services
01.2007 - 07.2008
Bachelor of Science - Technology Management
University of Pretoria
Bachelor of Technology - Biomedical Technology
Tshwane University of Technology
National Diploma - Biomedical Technology
Tshwane University of Technology
- Registered Medical Technologist (HPCSA)
Similar Profiles
Pearl MgwenyaPearl Mgwenya
Data Entry Administrator at Wits Health ConsortiumData Entry Administrator at Wits Health Consortium
Gift MalingaGift Malinga
Peer Mentor at Wits Health Consortium: DoBAt StudyPeer Mentor at Wits Health Consortium: DoBAt Study
Lesego Motlatsi SaudeLesego Motlatsi Saude
Research Assistant at WITS HEALTH CONSORTIUM - EZINTSHA RESEARCH CENTREResearch Assistant at WITS HEALTH CONSORTIUM - EZINTSHA RESEARCH CENTRE