Veronica Phokane

South Africa

Summary

Dynamic Cash Consultant with a strong work ethic at Standardbank, adept at cash handling and drawer balancing. Enhanced customer satisfaction through efficient transaction processing and accurate cash management. Proven ability to build customer relationships while maintaining up-to-date knowledge of banking products and services. Committed to delivering exceptional financial advising.

Overview

years of professional experience

Certification

Work History

Cash Consultant

Standardbank

01.2008 - Current

Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Processed customer transactions promptly, minimizing wait times.
Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Improved customer satisfaction by providing efficient and accurate transaction processing.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Education

Tourism And Hospitality

MSC COLLEGE

WITBANK

High School Diploma -

HOERSKOOL LYDENBURG

LYDENBURG

04.2001 -

Skills

Cash handling