JULYGA Van der Westhuizen
Cash Consultant
Johannesburg
Summary
Dedicated and honest professional with strong proficiency in Microsoft Word and Excel. Demonstrates exceptional multi-tasking abilities, prioritising tasks effectively while maintaining a commitment to teamwork. Known for being a fast learner who is open to new learning opportunities, consistently delivering high-quality results. Career goal includes leveraging skills to contribute to a dynamic team environment and drive organisational success.
Bringing background in strategic thinking and problem-solving, I excel in understanding client needs and delivering tailored solutions. With strong communication skills, I build lasting relationships and ensure clear, effective collaboration. My adaptability and proactive approach enable me to navigate complex projects and drive successful outcomes.
Overview
11
11
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Cash Consultant
Standard Bank
12.2016 - Current
- I am currently working at the cash Island and that consist of me assisting customers with daily cash deposits, cash withdrawals and general account enquiries
- Generating leads and passing it on to be converted
- Delivering exceptional customer service and other roles include servicing Atm's, loading of the Atm, de-cashing, sending off sweeps and paying cash jams
- I am also currently busy with obtaining my certificate in banking
- I will be graduating October 2023
Accredited Call Centre Agent
Standard Bank
01.2015 - 12.2016
- During this period I worked at the inbound call centre in the Vehicle and asset finance department as well as home loans
- I assisted customers with general account queries via telephone
Education
Certificate -
Banking
Senior Secondary School -
Eldorado Park
Skills
Microsoft Word
Emotional resilience
Professionalism and etiquette
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Time management
Customer relations
Problem resolution
Critical thinking
Team collaboration
Microsoft Excel
Computer proficiency
Complaint handling
Task prioritization
Customer relationship management (CRM)
Customer satisfaction measurement
Relationship building
Conflict resolution
Building rapport
Service upselling
Lead generation
Certification
Certificate in Banking, 2023-10-01
Accomplishments
- Certificate received for Best
- lead generator
- Certificate received for top cash consultant
Timeline
Cash Consultant
Standard Bank
12.2016 - Current
Accredited Call Centre Agent
Standard Bank
01.2015 - 12.2016
Senior Secondary School -
Eldorado Park
Certificate -
Banking
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