USAAMA MAHAMED
Teller & Enquiries Clerk
Johannesburg
Summary
Client-focused banking professional with hands-on experience in teller operations, enquiries administration, foreign exchange processing, and regulatory compliance within a retail banking environment. Proven ability to maintain accurate financial records, execute high-volume transactions, and deliver efficient customer service while adhering to strict compliance and exchange control regulations. Experienced in FICA updates, client onboarding, digital banking support, and maintaining clear, professional communication with clients and service centres. Seeking to continue growing within the banking sector by contributing strong operational, compliance, and customer service expertise.
Overview
4
4
years of professional experience
Work History
Teller & Enquiries Clerk
AlBaraka Bank
07.2025 - Current
- Manage daily teller processing, including cash deposits and withdrawals, EFTs, internal and inter-system transfers.
- Verify, count, and reconcile physical cash, identifying counterfeit or stained notes and maintaining zero teller differences.
- Execute foreign exchange transactions, ensuring all required documentation is completed in line with Exchange Control rulings.
- Balance foreign currency and teller cash positions accurately at end-of-day.
- Process unpaid debit orders, fee reversals, standing instructions, and debit orders.
- Verify, authorize, stamp, date, and initial deposit and withdrawal slips in accordance with bank policies.
- Process transactions on behalf of service centres and provide operational support where required.
- Maintain and update client information, including FICA documentation and personal details, ensuring full regulatory compliance.
- Communicate effectively with clients to resolve enquiries, explain banking processes, and ensure a high level of customer satisfaction.
- Assist clients with mobile banking app registrations, internet banking access, and online statement registration to ensure efficient onboarding.
- Provide transactional banking support including card replacements, PIN changes, account closures, and deceased account processing.
- Prepare client correspondence, maintain the visitors register, and provide account statements upon request.
- Perform teller and administrative duties including petty cash management, daily reconciliations, and treasury balancing.
- Scan, upload, and manage documentation on Docuware and SharePoint.
- Capture EFTs on Corporate Plus and update teller statistics and treasury limits on SharePoint.
- Complete treasury reports and assist as Co-Custodian for Treasury.
- Report suspicious or unusual transactions and ensure strict adherence to banking policies, procedures, and compliance requirements.
- Participate in cross-selling of bank products while maintaining a professional and welcoming banking hall environment.
- Perform security checks on ATMs and assist with back-office functions and special projects as required.
Construction Manager
ISV Projects
01.2024 - 06.2025
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Communicated daily with vendors to keep project fully operational.
- Completed projects within time constraints by effectively managing schedules and allocating resources.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Supervised team of 15 construction workers to maintain productivity and quality of work.
Junior Manager
Theba Function Hire
08.2021 - 12.2023
- Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
- Cultivated strong relationships with clients through excellent communication and service quality, fostering long-term loyalty.
- Negotiated favorable contracts with vendors or suppliers, ensuring cost-effective procurement of goods or services.
- Monitored project progress to keep tasks on track and meet deadlines.
- Established efficient workflows within the team by utilizing task delegation techniques based on individual strengths and skills.
- Demonstrated strong problem-solving and organizational skills in a fast-paced environment.
Education
Full Stack Software Developer - Software Engineering
Academic Institute of Excellence (AIE)
Johannesburg, South Africa12.2024
Skills
Banking & Compliance:
- FICA & client verification
- Exchange Control rulings
- Banking policies and procedures
- Suspicious transaction reporting
- Cash handling and management
- Drawer balancing
- Strong work ethic
- Fraud detection
- Account updating
- Exceptional customer service
- Banking
- Cash handling expertise
- Regulatory compliance
- Cross-selling
- Relationship building and management
- Conflict resolution techniques
Systems & Tools:
- iMAL
- Corporate Plus
- Share Point
- Microsoft Office Suite
- Enterprise
- DocuWare
ADDITIONAL EXPERIENCE
Previous experience in operations and staff management roles, contributing transferable skills such as leadership, process improvement, time management, and problem-solving. Details available upon request.
Timeline
Teller & Enquiries Clerk
AlBaraka Bank
07.2025 - Current
Construction Manager
ISV Projects
01.2024 - 06.2025
Junior Manager
Theba Function Hire
08.2021 - 12.2023
Full Stack Software Developer - Software Engineering
Academic Institute of Excellence (AIE)