Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sithombo Mlonzi

Service Consultant
East London

Summary

Service Consultant with more than 15 years of experience in banking client service and financial products. Manages loan intake, account transactions, cash handling, and insurance processing while verifying client information for compliance and approvals. Builds customer loyalty through accurate service, cross-selling, and consistent resolution of transactional needs.Dedicated Administrative and Client Service Professional with more than 15 years of experience in administration, financial services, customer support, records management and regulatory compliance. Experienced in providing high-quality administrative support, maintaining accurate records, processing financial transactions, preparing reports, verifying documentation and ensuring compliance with organisational policies and legislation. Strong organisational, communication and computer skills with the ability to work independently, manage confidential information and meet strict deadlines in a high-volume environment.

Overview

2
2
Languages
17
17
years of professional experience

Work History

Service Consultant

Capitec Bank
09.2009 - Current
  • Provide end-to-end client service support, meeting banking, transactional, and insurance needs.
  • Promote and cross-sell banking and insurance products aligned with customer needs.
  • Gather, capture, and verify client information for loan approvals and compliance requirements.
  • Maintain compliance with FICA, RICA, POPIA, and internal banking regulations.
  • Conduct cashier duties, account transactions, and insurance processing.
  • Recognized for consistently exceeding customer expectations and achieving performance goals.

Education

National Certificate - Banking (NQF 5)

Bank Seta
01-2020

Further Education and Training Certificate - Banking (NQF 4)

Bank Seta
01-2018

National Diploma - Marketing

Durban Institute of Technology
01-2006

Senior Certificate (Matric) - undefined

01-2002

Skills

Customer service & client relationship management

Credit & insurance product knowledge

Sales & cross-selling of financial products

Relationship banking support

Client needs assessment

Customer onboarding

Needs-based selling

Retail banking products

Dispute resolution

Customer retention

Banking compliance (FICA, RICA, POPIA)

Cash handling & transaction processing

Loan application support

Insurance processing

Account administration

Branch operations support

Deposit account servicing

Credit application review

Risk assessment

Insurance claims handling

References

Namhla Myosana- branch manager : 0738784904

Sinazo Moshi - assistant branch manager: 0727720785

Timeline

Service Consultant

Capitec Bank
09.2009 - Current

Senior Certificate (Matric) - undefined

National Diploma - Marketing

Durban Institute of Technology

Further Education and Training Certificate - Banking (NQF 4)

Bank Seta

National Certificate - Banking (NQF 5)

Bank Seta
Sithombo MlonziService Consultant