Sibulele Finca
Cape Town
Summary
Sibulele Finca is an Aspiring Chief Business Administrator and a Professional Accountant holding her N6 Certificate in Business Management, NQF4 in Generic Management and NQF4 in Business Administration from the Eastcape Midlands TVET College and the Ikhwezi Management and Training Institute. Sibulele further have more than four (4) years’ experience working as a Customer Service Consultant and a Call Centre Agent. Sibulele always believes that her hands-on experience coupled with the growing knowledge she gained during her studies and during field work prepared her to make a solid contribution in any Financial and Business Management related field. With a solid foundation in Business Management, Sibulele is always prepared to put her knowledge and abilities to deliver the best results in everything that she does, while gaining immeasurable experience and skills to advance in her career pursuit. Sibulele is a self-motivated, goal orientated, driven and an individual who believes in lifting and empowering others through the knowledge she has acquired, and experiences gained overtime.
Overview
5
5
years of professional experience
Work History
Services Administrator
SFI Group
9 2021 - Current
- Log calls for clients, Provide feedback to clients during and on completion of a job, Process order, Manage jobs on CMMS, Costing jobs, Raising invoices, Communicate with technicians during and up to completion of a job and orders received, Resolved customer queries and complaints, Timeous submission of monthly reports to line supervisor, Follow up on customer purchase orders, Request accurate quote from suppliers, Create quotation for clients
Customer Services Agent
TFG Financial Services
04.2020 - 09.2021
- Answer all enquiries and requests from customers and stores accurately, Achieve productivity and quality standards in the department, Process all requests in line with operational procedures in the department, Respond to customer queries via email, Assist other internal stakeholders with customer queries
Customer Service Consultant/ FinChoice Team Leader
Homechoice/FinChoice
01.2019 - 03.2020
- Customer assistance with regards to instalment payment, Query resolution, order processing and accounts credit, Cash management aligned to policies & procedures, Daily administration accurate and timeous aligned to company policies and procedures, Sold products to customers according to customer needs, Managed customer collections, returned administration and stock returns to WFS/GR book audits, Did loan applications, funeral cover and cell phone purchase, Reached my daily sales target to maintain my performance for the month
Education
N6 Certificate in Business Management -
Eastcape Midlands TVET College
NQF4 in Business Administration - undefined
Ikhwezi Management and Training Institute
NQF4 in Generic Management - undefined
Ikhwezi Management and Training Institute
Skills
Competent in Microsoft Word, PowerPoint, Excel, SAP, and Pastel
Good understanding of applicable laws, standards, and specifications
Ability to reflect on one’s own work as well as the wider consequences of financial decisions
Business Acumen and interest
High levels of accuracy by keeping attention to detail and correctness
Financial Accounting and Mathematical Proficiency
Always maintain a proactive approach in the working environment for ease in taking ownership and accountability
Excellent financial reporting skills
Research and Run-Data analysis skills and good in promoting participation for projects
Ability to accurately track inventory and compile reports
Highly motivated, energetic, Sound judgement and good reasoning abilities
Good managerial and interpersonal skills and ability to work under pressure
Time management, Organizational and planning skills
Great team player and can work well independently
Accomplishments
- Top Sales archiver
- Top performer
Goals
- To achieving my set goals and keeping myself dynamic in the changing scenario to become a Chief Business Administrator and a Professional Accountant.
- To become an excellent Financial Management Specialist taking up challenging works in the Industrial structure with creative and diversified Projects and to be part of a Constructive and fast-Growing World.
- To work in an environment that challenges me to improve and constantly thrive for perfection in all the tasks allotted to me so that I cab be able to showcase my Accounting and Retail Business Management skills.
Contact - Phone
- 073 458 1014
- 074 421 5165
Educationalbackgroundexperience
- Generic Management (NQF4), Scribante Concrete & Construction, 2017 - 2018, Made up calls, outgoing and incoming calls., Did filling, Electronic filing through Microsoft excel, Manual filling by taking all the documents or employees files and filed them alphabetical, Numerical, chronological or revers chronological., Created CV database for recruitment, to be able to recruit the suitable candidate., Typed documents on Microsoft Word in any version., Worked at the debtors’ office to file the invoices and the delivery notes.
- Business Administration (NQF4), Practical, Ikhwezi Management and Training Institute, 2016 - 2017, Handled incoming and outgoing calls, transferred them to the right person., Scanned and filled documents in the correct folders., Operated electronic computer systems such as: Microsoft Word, Mail Mage Sending and responded to emails timeously, Microsoft excel, Data capturing information and drew up a budget., Welcomed visitors and took them to the right person or provided them with the information without misleading them., Prepared contracts for the interviewees., Made photocopies., Attended meeting and took minutes., Booked flights and accommodation.
Ee
Black Female
Licence
None
Personal Information
Nationality: South African
References
Available upon request
Volunteer Experience
- During the 2020 Covid-19 lockdown period: (In my spare time)
- I volunteered to assist by tutoring grade 12 learners in my local high school.
- I was empowering other students from University as well by volunteering and tutoring them thus adding value and quality to the community and education development.
- I was assisting in screening people in my community and asking them questions for possible Covid-19 symptoms.
Timeline
Customer Services Agent
TFG Financial Services
04.2020 - 09.2021
Customer Service Consultant/ FinChoice Team Leader
Homechoice/FinChoice
01.2019 - 03.2020
Services Administrator
SFI Group
9 2021 - Current
N6 Certificate in Business Management -
Eastcape Midlands TVET College
NQF4 in Business Administration - undefined
Ikhwezi Management and Training Institute
NQF4 in Generic Management - undefined
Ikhwezi Management and Training Institute