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Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support and experience in high-volume and fast-paced environments. Ready to help with focus on finding creative solutions to conflicts and complaints. Consistently hitting KPIs by proactively following up leads and opportunities. Well-versed in complaint handling and complex customer requests. Demonstrates confident phone manner and adaptation to new systems. Keen to grow and learn in dynamic team environment.

I am a well disciplined man who is always willing to work and learn as I share my skills with others while I learn from others. Talented Customer Service Professional with 5+ years managing customer relationships. Great in troubleshooting and problem solving. Committed to delivering high-quality customer service.

I have strong experience in customer service facing roles across retail hospitality and call centres. I am confident in delivering clear communication And resolving customer concerns efficiently. I am able to work both in a team and as an individual. I can deliver support to arrange of customers whilst maintaining efficiency and meeting my monthly targets. During my time in working in a call centre I have learned different skills such as adapting my tone and language to suit different people, active listening and the ability to identify issues as quickly as possible and providing an appropriate solution. I have had experience in handling a high number of calls, where I ensure to provide excellent customer service and solving the customers query.

I am a skilled professional with a strong background in customer service and management. With experience as a call center agent at Callworx, I have demonstrated exceptional customer service skills, resolving inquiries efficiently and ensuring customer satisfaction. I have effectively communicated with customers, understanding their needs and providing accurate information and assistance. I possess strong problem-solving skills and has a track record of resolving customer issues and escalating complex cases when necessary. I have consistently met or exceeded performance targets, including call handling time and customer satisfaction ratings. lam a dedicated and adaptable professional, capable of handling multiple tasks simultaneously and ensuring

Experienced Senior Customer Service Associate with a demonstrated history of working in the telecommunications industry. Skilled in Customer Relationship Management (CRM). Professional services, Product adoption, Customer service, and Troubleshooting. Resolute support professional graduated from Port Elizabeth College

Tumelo Mongi Mthembu

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Call Centre Agent

Packer

Debt Aid Consultant

Call Centre Agent

Call Centre Agent

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Computer Certificate -

Matric

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Call Centre Agent

Packer

Debt Aid Consultant

Call Centre Agent

Call Centre Agent

Computer Certificate -

Matric

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