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I am a well disciplined man who is always willing to work and learn as I share my skills with others while I learn from others. Talented Customer Service Professional with 5+ years managing customer relationships. Great in troubleshooting and problem solving. Committed to delivering high-quality customer service.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support and experience in high-volume and fast-paced environments. Ready to help with focus on finding creative solutions to conflicts and complaints. Consistently hitting KPIs by proactively following up leads and opportunities. Well-versed in complaint handling and complex customer requests. Demonstrates confident phone manner and adaptation to new systems. Keen to grow and learn in dynamic team environment.

I have strong experience in customer service facing roles across retail hospitality and call centres. I am confident in delivering clear communication And resolving customer concerns efficiently. I am able to work both in a team and as an individual. I can deliver support to arrange of customers whilst maintaining efficiency and meeting my monthly targets. During my time in working in a call centre I have learned different skills such as adapting my tone and language to suit different people, active listening and the ability to identify issues as quickly as possible and providing an appropriate solution. I have had experience in handling a high number of calls, where I ensure to provide excellent customer service and solving the customers query.

As a dynamic Politics & Governance university student with comprehensive expertise in call center operations, I seamlessly fuse academic prowess with practical proficiency. My tenure in the call center industry honed my adeptness in communication, problem-solving, and delivering exceptional customer service. This journey is fueled by an unwavering passion for governance, driving my ambition to unify seemingly disparate fields and innovate people-centric solutions.
My academic path is adorned with a track record of exceptional leadership and collaborative achievements, notably highlighted by active participation in the prestigious Glendon Model United Nations. Proficient in comprehensive research, astute policy analysis, and compelling public speaking, I tailor these proficiencies to precisely align with the demands of the industry.
Eager and driven to channel my unique amalgamation of academic depth and practical acumen, I aspire to contribute substantially to organizations deeply committed to effecting influential and meaningful societal governance.

Experienced Senior Customer Service Associate with a demonstrated history of working in the telecommunications industry. Skilled in Customer Relationship Management (CRM). Professional services, Product adoption, Customer service, and Troubleshooting. Resolute support professional graduated from Port Elizabeth College

Tumelo Mongi Mthembu

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Call Centre Agent

Packer

Debt Aid Consultant

Call Centre Agent

Call Centre Agent

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Computer Certificate -

Matric

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Call Centre Agent

Packer

Debt Aid Consultant

Call Centre Agent

Call Centre Agent

Computer Certificate -

Matric

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