Asanda Mancasa

I am a skilled professional with a strong background in customer service and management. With experience as a call center agent at Callworx, I have demonstrated exceptional customer service skills, resolving inquiries efficiently and ensuring customer satisfaction. I have effectively communicated with customers, understanding their needs and providing accurate information and assistance. I possess strong problem-solving skills and has a track record of resolving customer issues and escalating complex cases when necessary. I have consistently met or exceeded performance targets, including call handling time and customer satisfaction ratings. lam a dedicated and adaptable professional, capable of handling multiple tasks simultaneously and ensuring