Arnold Mhlongo
Sunnyside
Summary
I am a well disciplined man who is always willing to work and learn as I share my skills with others while I learn from others. Talented Customer Service Professional with 5+ years managing customer relationships. Great in troubleshooting and problem solving. Committed to delivering high-quality customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Call Centre Agent
Shout It Now
Centurion
01.2020 - 12.2025
- Outbound and Inbound calls
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Conducted follow-up calls to assess customer satisfaction and gather feedback for continuous service enhancement.
- Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
- Collaborated with other call centre professionals to improve customer service.
- Coordinated with team members to ensure seamless service delivery during high-demand periods, minimising wait times.
- Helped train and educate new employees about company customer management policies.
- Sending and receiving emails
- Data Capturing
- Administration duties
- Scheduling and rescheduling clients PrEP appointments.
- Referring GBV clients to Social Workers.
- Customer care
Manager
Ahi Yeni Non Profit Organization
08.2019 - 01.2020
- Typing, rending and receiving email
- Writing proposals to different possible funders.
- Driving
- Marketing and advertising the business and services rendered.
- Offering counseling to school kids who experienced GBV.
Water Plant Operator and Chemical analyst
ESKOM - LETHABO POWER STATION
Vereeniging
03.2010 - 03.2012
- Performed plant checks and applied SHEQ and Quality Control while also drawing charts for all QC done before and after every analysis.
- Performed stock checking and stock control for chemicals we were using.
- Analysed water samples for cations(ICP), anions (IC), Turbidity, Conductivity, TOC, UV - vis analysis, Autotitrator and many more laboratory duties as required.
- Administration.
- Data Capturing.
- Sampling for steam water, Dam water, Raw water, Potable water, Sewage water and Micro Sampling.
- Tested samples for pollutants and assessed laboratory results to determine water pollution levels.
- Manned control systems and equipment in solid and waste treatment plants to regulate treatment and disposal of sewage and waste.
- Gathered and tested water and sewage samples for bacterial content using test equipment and colour analysis standards.
- Kept workplace safe by running security and safety checks in plants and on grounds.
- Analysed water samples using chemical testing methods to verify compliance with safety guidelines.
- Updated operational procedures and documentation, ensuring alignment with industry best practices.
- Liaised with environmental agencies to report on compliance with environmental standards and regulations.
- Participated in health and safety audits, addressing findings to uphold a safe working environment.
Branch Manager
Xisiyamani Cash Loans
01.2014
- Typing, rending and receiving email
- Writing proposals to different possible funders.
- Driving
- Marketing and advertising the business
- Managed and resolved customer's complaints
- Assisting clients with their account queries.
- Promoting services and products of the company like the funeral cover for cash loan clients.
- Managing and controlling staff members.
- Stock control
- Fleet management
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Controlled expenses and allocated financial resources to reach budget goals.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Established company targets based on previous performance and predicted forecasts.
- Reviewed and approved loan and credit applications based on established criteria and risk assessment.
Education
HIV Testing Sevices Short Course - HIV
Foundation For Professional Development
2023
Computer Certicate -
Sandton College
11.2018
Mental Health Certicate - HIV
Foundation For Personal Development
10.2024
Demystifying Mental Health and Eradicating Stigma IPS -
Foundation For Professional Development
07.2024
Office Administration Certicate - Business Management
Sandton College
07.2019
Service Excellence for Call Centre Agents - HIV
Kwelanga Training
06.2023
Diploma (Incomplete) - Science
Tshwane University Of Technology
01.2013
Matric - Grade 12
Hoerskool Ben Vorster
Tzaneen01.2001
Skills
- Administration
- Advertising
- Analytical Chemistry
- Call Centre
- Chemicals
- Computer literacy
- Counseling
- Customer care
- Finance
- Fleet management
- Funeral
- Inbound calls
- Instrument calibration
- Loans
- Marketing
- Potable water
- Quality Control
- Rescheduling
- Scheduling
- Sewage
- Stock checking
- Stock control
- Typing
- Wet Chemistry
- Teamwork
- Time management
- Adaptability
- Problem-solving
- Communication
- Leadership
- Creativity
- Interpersonal skills
Languages
English
Tsonga
Tswana
Zulu
Venda
Southern Sotho
References
- Bahlaeletsi Maebela, Shout It Now, Bahlaeletsi.Maebela@shoutitnow.org, 0826461625
- Dzunisani Malungane, Xisiyamani Cash Loans, 0769000530
- Pretty Radebe, Eskom - Lethabo Power Station, 0836472632
Custom Section
8307035490086
Certification
Office Administration
Computer Skills
Service Excellence for Call Centre Agents
HIV Testing Short Course
Demystifying Mental Health and Eradicating Stigma
Timeline
Call Centre Agent
Shout It Now
01.2020 - 12.2025
Manager
Ahi Yeni Non Profit Organization
08.2019 - 01.2020
Branch Manager
Xisiyamani Cash Loans
01.2014
Water Plant Operator and Chemical analyst
ESKOM - LETHABO POWER STATION
03.2010 - 03.2012
HIV Testing Sevices Short Course - HIV
Foundation For Professional Development
Computer Certicate -
Sandton College
Mental Health Certicate - HIV
Foundation For Personal Development
Demystifying Mental Health and Eradicating Stigma IPS -
Foundation For Professional Development
Office Administration Certicate - Business Management
Sandton College
Service Excellence for Call Centre Agents - HIV
Kwelanga Training
Diploma (Incomplete) - Science
Tshwane University Of Technology
Matric - Grade 12
Hoerskool Ben Vorster