Tumelo Rapoo
Currently Seeking Employment
Diepkloof
Summary
I am an experienced sales professional with proven leadership skills and a proactive attitude. Skilled motivator with a strong work ethic, excellent communication abilities, and a keen eye for detail. I specializes in sales within the motor industry, with a background in client relationship building. Over 5 years of experience selling BMW, VW, and Audi vehicles. Thrives on challenges and consistently delivers results.
Overview
14
14
years of professional experience
2032
2032
years of post-secondary education
4
4
Languages
Work History
New Vehicle Sales Executive
Hatfield VW Melrose
03.2022 - 01.2023
- Reporting to new Car Sales Manager
- Assisting customers professionally while addressing inquiries and providing adequate vehicle information .
- Arranging and Conducting vehicle test drives to showcase Vehicle.
- Completing and arranging accurate paperwork related to sale.
- working in a team to enhance customer experience.
- Following up on potential clients and building good relationships with existing customers .
- Maintaining the showroom for an organized appearance.
Used Vehicle Sales Executive
Motus Reanault Northcliff
01.2022 - 03.2022
- Reporting to Used Care Sales Manager.
- Cold calling and following up on potential clients.
- Proving adequate vehicle information to client for a better understanding on product .
- Arranging vehicle test drive for showcasing vehicle.
- Collaborating with Team for accurate trade in valuations and uploading on trading system.
- Arranging showroom and making sure silent salesman are correct according to vehicle.
- Creating long lasting relationships with clients.
New Vehicle Sales Executive
Mc Carthy VW Menlyn
12.2019 - 12.2020
- Reporting to New Car sales Manager.
- Demonstrating expert product knowledge during client interactions, addressing questions, concerns and offering solutions tailored specifically for them.
- Following Sales process for optimum results.
- Attending product knowledge training at VW SA.
- Arranging vehicle test drives for client.
Used Vehicle Sales Executive
CMH Mazda Randburg
Randburg
02.2019 - 11.2019
- Reporting to Used Car Manager
- First point of contact for clients who have seen vehicle on the internet
- Probing the client and getting full analysis of their needs
- Distributing Leads equally among Sales executives and following up with client to confirm contact from Sales Executive
- Extensive knowledge of the available vehicles.
- Creating and Maintaining relationships with existing clients.
- Getting Needs analysis from client.
CRM Consultant/ Sales Executive
BMW Cedar Isle Auto
05.2015
- Lead Management (CRM)
- Database Cleanup and sourcing out possible clients who are interested in New vehicles
- First point of contact for clients who have seen vehicle on the internet
- Probing the client and getting full analysis of their needs
- Distributing Leads equally among Sales executives and following up with client to confirm contact from Sales Executive
- Sales Executive 2nd Tier
- Extensive knowledge of the available vehicles.
- Creating and Marinating relations with existing clients.
- Getting Needs analysis from client.
CRM Consultant
BMW CRM Head Office
05.2013 - 04.2015
- Inbound Contact Center/Inbound Email Center
- Assisting with services offered By BMW
- Owners Circle Startup and benefits of the service
- BMW Connected Drive
- Booking Clients for Driver Training Courses
- Responding to client email enquiries
- Leasing within the organization to find the best possible solution
Customer Service Consultant/ Dispatcher
BMW On-Call Head Office
08.2010 - 04.2013
- Inbound Call Center
- Assisting clients who have broken down on the side of the road
- Offering Technical assistance to clients either over the phone or by Sending towing or technical assistance.
- Probing to get nature of breakdown
Customer service Consultant
MTN South Africa
04.2009 - 07.2010
- Inbound call center for post-paid lines.
- Assisting clients with their billing information.
- Loading and Removing ad hoc services on clients lines.
- Investigating client enquiries and getting back to the client within the required SLA with solutions to their issues.
Education
Matric - English, Afrikaans, Geography, Mathematics, Biology, Technical Drawing
Queens High School
Johannesburg, South Africa12-2007
BComm - Communication Science
University of South Africa
No Degree - BMW fast track, Mini fast track, Advance Product Knowledge 1,2 & 3, Customer Service and Dealer Support, Basic Product Knowledge, BMW i3, BMW i8
BMW
Midrand 04.2001 - Current
Skills
- Administration
- PC Skills
- Sales
- People Engagement
- Good Negotiator
- Good Organization Skills
- Proficient in negotiation and deal closing skills
- comfortable in using technology for presentations and communication
- Effective team player who can collaborate well with colleagues
Skills Summary
Excellent, Excellent, Good, Excellent
Schooling
- Matric, Queens High School, 07/01/07, English, Afrikaans, Geography, Mathematics, Biology, Technical Drawing
- BComm Communication Science, University of South Africa, Current, Communication 101 X, LSK 0108
- BMW Training, BMW Head Office, Current, BMW fast track, Mini fast track, Advance Product Knowledge 1,2 & 3, Customer Service and Dealer Support, Basic Product Knowledge, BMW i3, BMW i8
Technical Proficiency - Pc Packages
5, 5, 5, 5, 3
Telephone Numbers
0797460109
Current Position
Currently Seeking Employment
Personal Information
- ID Number: 890817 5365 085
- Expected Salary: Negotiable
- Nationality: South African
- Marital Status: Single
Football
I am an outgoing individual who likes to meet new people and build meaningful relations.
Timeline
New Vehicle Sales Executive
Hatfield VW Melrose
03.2022 - 01.2023
Used Vehicle Sales Executive
Motus Reanault Northcliff
01.2022 - 03.2022
New Vehicle Sales Executive
Mc Carthy VW Menlyn
12.2019 - 12.2020
Used Vehicle Sales Executive
CMH Mazda Randburg
02.2019 - 11.2019
CRM Consultant/ Sales Executive
BMW Cedar Isle Auto
05.2015
CRM Consultant
BMW CRM Head Office
05.2013 - 04.2015
Customer Service Consultant/ Dispatcher
BMW On-Call Head Office
08.2010 - 04.2013
Customer service Consultant
MTN South Africa
04.2009 - 07.2010
No Degree - BMW fast track, Mini fast track, Advance Product Knowledge 1,2 & 3, Customer Service and Dealer Support, Basic Product Knowledge, BMW i3, BMW i8
BMW
04.2001 - Current
BComm - Communication Science
University of South Africa
Matric - English, Afrikaans, Geography, Mathematics, Biology, Technical Drawing
Queens High School
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