Tshilidzi Idah Nevhutanda Tshifhango
Risk Analyst
Midrand
Summary
My greatest achievement is my work ethic . Up to so far I have achieved showing up on time always and working hard and always being open to learn new skills. In 2024 I have been awarded a Mastercard secured IT gift and certificate . I always turn those life questions into something positive about my work value, and personal life.
- I learned to reorganise my team members to make it a more family than just coworkers for that reason we become more productive.
- Been complimented by my senior manager and supervisor for my hardwork, and get promotion from Analyst to Senior Analyst. Currently am working as a Risk Analyst. Since my last position as an Analyst my day to day task includes interacting with clients from nationally and abroad.
Work History
Risk Analyst
Mastercard- Solugrowth
11.2025 - Current
Senior Human Resources Analyst
SoluGrowth /Mastercard
09.2022 - 10.2025
- Address HR queries daily, ensuring adherence to service level agreements (SLAs).
- Colaborating with cross functional teams, developing automation solutions working across multiple time zones in a matrixed environment.
- Monitor and follow up on outstanding queries to ensure timely resolution.
- Communicate effectively with stakeholders, providing clear and concise information to internal and external clients.
- Review and update knowledge sharing practices, ensuring changes are promptly communicated to supervisors and the team.
- Identify personal knowledge gaps and arrange training sessions with supervisors for skill enhancement.
- Analyze working processes and recommend areas for improvement to clients.
- Participate in team planning meetings and brainstorming sessions.
- Maintain proactive communication with the supervisory and management team regarding progress and challenges.
- Manage time efficiently to meet daily tasks and report any obstacles to achieving deadlines.
- Ensure accountability by completing daily and weekly tasks, meeting internal and client Key Performance Criteria (KPCs).
- Mastercard
Human Resource Officer
Green Development Foundation
01.2020 - 12.2020
- Managed recruitment and selection processes, ensuring adherence to policies.
- Conducted background checks and administered employee appointments and promotions.
- Resolved employee disagreements and drafted official correspondence.
Lecturer
University of Venda
08.2018 - 01.2020
- Delivered lectures and developed course materials.
- Provided student support and attended research presentations.
- Set and assessed examinations and coursework.
Bank Officer
First National Bank
01.2004 - 02.2008
- Ensured quality customer service and prepared bank reconciliations.
- Handled confidential information and processed transactions.
- Promoted bank products and verified payments.
Office Assistant
Bible League
01.2000 - 02.2002
- Managed clerical tasks, maintained office supplies, and welcomed visitors.
- Ensured smooth office operations and handled communication.
Education
Master's - Human Resource Management
01.2018
Research Project: Personality Factors and Ethical Leader Behaviour
BCom Honours - Human Resource Management
01.2015
- Completed Modules: Strategic HR Management, Diversity Management, Industrial & Labour Relations, Organisational Design, Affirmative Action, HR Development, Collective Bargaining, Occupational Health & Safety Management, Psychological Assessment
- Research Project: Personality Factors and Leadership
BCom - Human Resource Management
01.2014
Completed Modules: Human Resource Management, Organisational Psychology, Labour Relations, Labour Law, Ergonomics, Financial Accounting, Micro & Macro Economics, General and Marketing Management
BIS - Computer Applications and Packages
01.2013
Diploma in Financial Management - undefined
01.2010
Completed Modules: Legal Principles, Financial Management 1 & 2, Management Principles
Diploma in Local Government - undefined
01.2009
Completed Modules: Legal Principles and Local Government, Public Administration and Governance
Call Centre Certificate - undefined
01.2004
Certificate in Data Capturing - undefined
01.2003
Grade 12 - undefined
01.1993
Subjects Passed: Accounting, Economics, English, Afrikaans, Tshivenda, Biblical Studies
Skills
In-depth understanding of Batho Pele Principles
Familiar with the South African Constitution and public service regulations
Competent in record-keeping and public service frameworks
Proficient in computer applications (Microsoft Word, Excel, PowerPoint, etc)
Strong analytical skills
Knowledgeable about the Public Service Act
Knowledgeable about Basic Conditions of Employment Act
Knowledgeable about Employment Equity Act
Knowledgeable about Labour Relations Act
Experienced in human resource policies
Experienced in presentations
Experienced in facilitation
Experienced in report writing
Strong problem-solving abilities
Strong teamwork abilities
Strong people management abilities
Excellent verbal communication skills
Excellent written communication skills
Skilled in planning
Skilled in organizing
Skilled in negotiation
Skilled in conflict resolution
Skilled in facilitation
Team player
Strong independent working skills
Decisive
Responsible
Trustworthy
Deadline-oriented
Resilient
Open to challenges
Self-motivated
Integrity
Ability to handle confidential information
Activities And Awards
National Research Foundation (NRF) Scholarship, Awarded NRF scholarship for Honours Project, achieved Distinction., Tutored and mentored undergraduate students., Invigilated students during semester tests throughout the year., Assisted lecturers by capturing data for research projects., Organized uncollected scripts and books in the HOD's office., Served three years in the HR department under the Work-Study program., Provided administrative support to lecturers.
Personal Information
Driving License: Code 10
References
- Liana Wessels, Senior Manager: Solugrowth (Mastercard), 082 816 7748, Liana.Wessels@mastercard.com
- Dina Khobane, Assistant Supervisor: Solugrowth (Mastercard), 011 676 1344, 073 505 4288, Dina.khobane@mastercard.com
- Dr K Khashane, Head of Department, University of Venda, 015 962 8883, 082 398 1802, Khathutshelo.khashane@gmail.com
References
- Liana Wessels, Senior Manager: Solugrowth (Mastercard), 082 816 7748, Liana.Wessels@mastercard.com
- Dina Khobane, Assistant Supervisor: Solugrowth (Mastercard), 011 676 1344, 073 505 4288, Dina.khobane@mastercard.com
- Dr K Khashane, Head of Department, University of Venda, 015 962 8883, 082 398 1802, Khathutshelo.khashane@gmail.com
Timeline
Risk Analyst - Mastercard- Solugrowth
11.2025 - Current
Senior Human Resources Analyst - SoluGrowth /Mastercard
09.2022 - 10.2025
Human Resource Officer - Green Development Foundation
01.2020 - 12.2020
Lecturer - University of Venda
08.2018 - 01.2020
Bank Officer - First National Bank
01.2004 - 02.2008
Office Assistant - Bible League
01.2000 - 02.2002
University of Venda - Master's, Human Resource Management
University of Venda - BCom Honours, Human Resource Management
University of Venda - BCom, Human Resource Management
University of Venda - BIS, Computer Applications and Packages
Oxbridge Academy - Diploma in Financial Management,
Oxbridge Academy - Diploma in Local Government,
Quest Computer Skills - Call Centre Certificate,
Quest Computer Skills - Certificate in Data Capturing,
Tshidimbini High School - Grade 12,