Nokubonga dlamini
Senior Admin Clerk
Pietermaritzburg,KwaZulu-Natal
Overview
4
4
years of professional experience
4
4
Certificates
Work History
Administration Clerk Agency Support Services
Department of Transport (MTS)
8 2018
- Answer telephones timeously in terms of set service standards and Batho Pele principles by providing prompt assistance immediately to Agencies and motoring public
- Ascertain whether enquiry relates to policy, legislation, procedural NaTIS related
- Find solution and or answer and provide feedback to customer or refer to appropriate section to deal with timeously
- Deal with requests for access to records in terms of Promotion of Access to Information Act (No.2 of 2000)
- Assist SAPS, attorneys, Tracing Agents and public members in filling Form A (Request for access to record of public body)
- Maintain confidentiality in respect of the Protection of Private Information Act (No
- 4 of 2013)
- Request documents from Registering Authorities and Iron Mountain on behalf of the requester to get access to certain transactions
- Ensure that the information is given to the right person especially if it's a private person
- Verify documentation and application received in respect of access to records using eNaTIS query transaction and capture transaction in accordance with the Nation Road Traffic Act charging the relevant fees and ensure that the correct processing of all transaction in terms of the relevant legislation and set procedures
- Record request in register & check if request is valid using MS Word, MS Access, MS Outlook, MS Excel and PowerPoint
- Record and update SAPS register for submission to Admin Compliance for 212 Statement
- Ensure copy of correspondence is placed in filing in tray and filed as soon as possible
- Prepare acknowledgement of receipt of correspondence for typing as and when required
- Ascertain whether enquiry relates to the policy legislation, procedures or NaTIS related
- Prepare and/or draft detailed circular/correspondence/reports etc
- On receipt of request from supervisor within 1 week
- Draft, type, compile and dispatch approval letter using the MS Word
- Check/type circular for grammar, spelling and correct format & submit to supervisor for checking as soon as possible
- Follow up on outstanding documents regularly if application received is not in order
- Ensure keys to the safe where receipt books and cash are kept is in a safe place
- Prepare cancellation and submit application for approval with 1 day
- After approval have been obtained, record in register to submit cancellations to Revenue Control Section for capturing and when returned
- Keep register with all MLB circular numbers and issue next available circular as and when required
- Keep copies of S&T claims on file in date order per person for reference purposes regularly
- Drawing of CD's and reports as and when required to balance cashiers at the appropriate registering authorities in terms of Public Finance Management Act (No.1 of 1999)
- Accurately capture, collect, receipts and balance revenue in terms of application for access to information
- Retrieve documents from MGX
- Submit state revenue collected in respect of application for access to information to Budgetary Section.
Trainee
Department of Transport
09.2018 - 09.2018
- Ensure the daily cashing up and balancing of all revenue in terms of PFM Treasury Regulation for all transaction performed
- Verify documentation and application received in respect of registration and licensing of motor vehicle using eNaTIS query transaction and capture transaction in accordance with the Nation Road Traffic Act charging the relevant fees and ensure that the correct processing of all transaction in terms of the relevant legislation and set procedures
- Attend queries and complains from the public in respect of motor vehicle registration and licensing in accordance with the relevant National Road Traffic Act policies and procedures and provide administration support at the public counter
- Ensure that the correct collection, receipting and balancing of all state revenue and correct change given out to customers, ensure the reflection of the correct payment method on the eNaTIS and daily completion of all relevant balancing documentation
- Provide administration support for the public counter through the preparation and retrievals if archived documentation
- Liaise with the supervisor for the retrieval of copies of documents from the document warehouse as authorised
- Filling of all documentation of work performed of the day.
Internship Programme
Department of Transport (Choice Numbers)
04.2017 - 03.2018
- Dealing directly with public members and liaise with regards to registration and licensing motor vehicles
- Liaising with the 72 registering authorities and the public with regards to personalised, Reallocations and transfers of personalised numbers
- Receiving applications with regards to the purchase of the Personalised Numbers
- Transferring Personalised Numbers
- Serving as a point of contract for clients
- Re-allocating a Specific that has been paid for and Re-allocating licence numbers allocated to stolen vehicles
- Execute Civic Services back office application processes
- Updating the track and Trace System
- Re-allocating system generated numbers that has not been paid for, subject to timeous application of 30 working days
- Dealing directly with the motoring public on all related queries in respect of the National Road Traffic Act and NaTIS
- Performing admin duties i.e
- Typing and faxing of approval letters for motoring of public, ordering of stationary and maintaining personalised
- Accurately capture, collect, receipts and balance revenue in terms of ordering plates
- Draft, type, compile and despatch correspondence using the MS Word, MS Access, MS Outlook and PowerPoint in respect of the applications for personalised and specific licence numbers and transfer licence number
- Retrieve Documents from MGX.
In-service Trainee
Department of Agriculture and Rural Development
11.2014 - 02.2015
- Key Performance Areas (Finance –Creditors Section): Ensure effective and efficient creditor management service
- Provide effective and efficient administration of payments
- Prepare and submit financial and non-financial reports
- Deal with queries from creditors and staff regarding payments
- Ensure invoices are accurately captured
- Key Performance Areas (Fleet Management): Allocate state vehicles to the drivers for official use
- Ensure that drivers and other officials have valid driver's licence before issuing them with state vehicles
- Ensure that trip inspection is performed, make sure that all state vehicles are roadworthy & ensure that all state vehicles are always clean
- Monitor utilisation of petrol cards and analyse the transaction reports from the bank and ensure that petrol cards are available and valid
- Compile monthly reports, update the invoices received, register the invoices on monthly basis and complete state vehicle log sheets
- Key Performance Areas (SCM): Providing registry and procurement services and data capturing
- Rendering asset management clerical support, demand and acquisition clerical support
- Update and maintain supplier database
- Register suppliers on Logis
- Dealing with contracts conclusion process
- Follow up on outstanding orders and invoices
- Enter document route book & do preferential points to those documentation over the delegation.
Education
BHEKUXIMBA High School
National Diploma in Public Management - undefined
Durban University of Technology
Skills
People management skills
Understanding and application of legislation
Good communication skills (written and verbal)
Office and Financial management skills
Maintain confidentiality
Willingness to learn
Report writing skills
Excellent planning organising and problem-solving skills
Document tracking skills
Ability to work under pressure and meet strictly deadlines
Ability to work as an individual and as a team
Reliable and trustworthy
Analytical thinking skills
Presentation skills
Research and facilitation skills
Sound organisational skills
Good interpersonal relationship skills
Excellent planning, organizing, decision making and problem-solving skills
Minutes taking and report writing Skills
Telephone etiquette
Accurate and responsible
Computer Literacy (MS Package)
Ability to interpret and apply policies/legislation with regards to Local government and Public participation
Constitution of Republic of South Africa 1996 (Act 108 OF 1996)
Public Service Act and Public Service Regulations
Disaster Management Framework and policies
Records management practices
Knowledge of electronic filing systems
Knowledge of administration procedures and database maintenance within government departments
Public Finance Management Act (No1 of 1999)
Labour Relations Act
The promotion of Access to information Act (No2 of 2000)
The Protection of Private Information Act (No 4 of 2013)
Knowledge of good governance principles and Service delivery (Batho Pele Principles)
National Road Traffic Information System (eNaTIS)
Understanding of basic concept and financial administration
Knowledge of Human Resource management
Knowledge of transport, Registry, Procurement and Asset, Finance, Reception, stores
Knowledge of Road Traffic Act No93 of 1996 and Provisioning Administration Station (PAS)
Supply Chain Management Procedures
Knowledge of clerical duties, practises as well as the ability to capture data accurately, operate computer and collect statistics
Knowledge of code of conduct & EPMDS
Employment Equity Act, Affirmative Action and leave procedures
Basic Conditions of Employment Act
Ethical and unethical behaviour
RTMC and AARTO legislation
National and Provincial Practice Notes, FMS, GAAP (General Accepted Accounting Practice)
Driverlicense
Code C1 (10)
Personal Information
- ID Number: 9407040743088
- Criminal Offences: None
- Date of Birth: 07/04/94
- Gender: Female
- Nationality: African
- Marital Status: Single
Healthstatus
Good
References
- Ms C Weilbach, Supervisor (Agency Support Services), Department of Transport, 033 395 1800
- Miss Zonke Dlamini, Mentor (Finance), Department of Agriculture and Rural Development, 082 087 0307
- Ms P Ngcobo, Mentor (Choice numbers), Department of Transport (Choice Numbers), 033 395 1800
Languages
English
Certification
Matric
Accomplishments
- Responded to over 5-10 customer inquiries each day.
- Recognized by customers for expedient and effective service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Trainee
Department of Transport
09.2018 - 09.2018
Internship Programme
Department of Transport (Choice Numbers)
04.2017 - 03.2018
In-service Trainee
Department of Agriculture and Rural Development
11.2014 - 02.2015
Administration Clerk Agency Support Services
Department of Transport (MTS)
8 2018
BHEKUXIMBA High School
National Diploma in Public Management - undefined
Durban University of Technology