Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Timeline
AccountManager
Tobie Verwey

Tobie Verwey

Bloemfontein

Summary

As a seasoned Account Manager, I bring a wealth of expertise with three years dedicated to selling comprehensive ICT solutions. My career is marked by a consistent ability to manage and execute project plans with precision, ensuring that all deliverables are achieved on time and within budget. I excel in dynamic, high-velocity settings, eagerly embracing challenges and devising creative solutions. My professional arsenal is equipped with outstanding project management capabilities, a robust sales acumen, and superior communication and negotiation talents. These key strengths have been the cornerstone of my success in driving business growth and fostering enduring client relationships.

Overview

24
24
years of professional experience

Work History

Account Manager

First Technology
11.2024 - Current
  • Serve as the main point of contact for assigned key accounts.
  • Build and maintain strong, long-lasting client relationships.
  • Conduct regular meetings and check-ins with clients to assess satisfaction and uncover new needs.
  • Understand clients’ IT infrastructure and business goals.
  • Propose tailored IT solutions from FirstTech’s portfolio (hardware, software, cloud, security, managed services, etc.).
  • Act as a consultant, advising clients on digital transformation and technology trends
  • Develop account plans and growth strategies for each key client.
  • Set sales targets, forecasts, and performance metrics.
  • Monitor competitor activity and market trends to identify new opportunities
  • Work with internal teams (technical, pre-sales, procurement) to deliver on client requirements.
  • Oversee delivery timelines, product rollouts, and service implementation.
  • Manage post-sales support to ensure high service quality.
  • Identify upsell and cross-sell opportunities within existing accounts.
  • Negotiate contracts, pricing, and service level agreements.
  • Meet or exceed revenue and margin targets.
  • Maintain accurate records of client interactions, deals, and progress in CRM systems.
  • Provide regular reports to senior management on key account status and performance.
  • Ensure compliance with company processes and industry regulations.
  • Handle escalations and ensure client concerns are addressed promptly.
  • Monitor client satisfaction metrics and implement improvements.
  • Coordinate with customer service and support teams to ensure excellence in service delivery

Account Manager

Ubuntu Technology
03.2020 - 11.2024
  • Create and drive an aggressive sales pipeline to meet or exceed sales targets and revenue goals.
  • Proactively engage with clients to identify their challenges, concerns, and areas of improvement related to our products or services.
  • Listen attentively to client feedback and concerns, addressing them in a timely and satisfactory manner.
  • Perform Live Optics assessments to gather data and analyse current IT infrastructure and workloads of clients.
  • Manage and facilitate the submission of deal registrations through partner portals to ensure deal protection and maximize sales opportunities.
  • Respond to daily Request for Quotation (RFQ) inquiries and prepare accurate and timely quotations for run rate business.
  • Monitor the SITA (State Information Technology Agency) Tender Bulletin and other relevant sources for tender opportunities.
  • Assist clients in the preparation and execution of Proof of Concepts (POCs), providing guidance and support throughout the process.
  • Conduct strategic meetings with CIO and IT teams to understand their business objectives, challenges, and pain points.
  • Consistently achieve monthly, quarterly, and annual sales quotas as assigned by the Sales Manager.
  • Maintain accurate and up-to-date records of sales activities, customer interactions, and pipeline progression in the CRM system.
  • Ensure that sales activities and progress are accurately documented and updated in the CRM system on a regular basis.
  • Monitor and track product shipments, providing regular updates on delivery status to internal stakeholders and customers.
  • Manage the accounts receivable process, ensuring timely payment of client invoices.
  • Develop and maintain strong relationships with OEM partners to enhance the positioning and sales of specific product sets.
  • Coordinate and participate in OEM partner events, conferences, and trade shows to promote product sets and strengthen relationships.

First Line Customer Care Agent

NTELECOM / HEROTEL
02.2016 - 03.2020
  • Assist with ticket reporting and tracking to ensure accurate and up-to-date records of support requests.
  • Utilize multiple software systems and applications to process customer service orders and repair tickets.
  • Coordinate with field technicians and dispatch teams to schedule service appointments and allocate resources efficiently.
  • Investigate and analyse the root causes of technical problems, utilizing diagnostic tools and resources as necessary.
  • Assist with the basic configuration and troubleshooting of main wireless CPE and 2.4GHz Wi-Fi Aps.
  • Assist with the setup and configuration of CCTV port forwarding for remote access.
  • Create PPPOE (Point-to-Point Protocol over Ethernet) usernames and passwords for Radius profiles.
  • Assist clients with configuring and troubleshooting incoming and outgoing email settings.
  • Coordinate with network planning and optimization teams to ensure seamless implementation of frequency changes.
  • Assist in compiling client quotations for hardware replacement and upgrades.
  • Coordinate with Axxess and other service providers to facilitate the provisioning and installation of FTTH or LTE services.
  • Monitor network traffic and bandwidth usage to determine if the line is being overutilized.
  • Monitor SolarWinds for any network-related outages and performance issues.
  • Collaborate with the NOC team to provide comprehensive information and context for escalated issues.
  • Provide technical expertise and guidance to ensure proper installation and repair procedures are followed.

Wireless Network Technician

WirelessG
01.2007 - 01.2016
  • Perform customer site surveys to confirm; cabinet locations and placements, cable runs, plan network layout and topology, create wireless heat map, determine correct Wi-Fi AP placement.
  • The site survey also serves to compile a bill of materials of the equipment required to perform the site installation.
  • Prepare customer quotations according to bill of materials as determined on the site survey document.
  • Setup and configuration of PPPOE user accounts.
  • Perform setup and configuration of equipment to be installed at customer site. (cisco switches, HP switches, Colubris (HP) 2.4Ghz Wi-Fi AP's and MikroTik 2.4Ghz Wi-Fi AP's and gateways.
  • Perform, plan and implement IP address schemes to be implemented on physical hardware devices.
  • Perform physical site installations according to the initial site survey.
  • Compile As-built documentation of completed site installations for record purposes and to confirm; floor plan blueprint, network layout sketch, network diagram sketch, IP address scheme implemented, cabinet locations, cable runs, pictures of 2.4Ghz Wi-Fi AP placements, switch port configurations and switch port up-links.
  • Perform preventive maintenance checks and replace faulty equipment according to customer SLA agreements.
  • Perform temporary wireless installations for special events such as (SA Rugby 2009 and Soccer World Cup 2010) in order for the media and photographers to upload their data onto their respective portals and news channels.
  • Perform de-installations when customer contracts are not renewed and follow company cancellation procedures.
  • Assist customers with layer 2 connectivity ticket reporting on Telkom Openserve portal.

Junior Systems Administrator

Kagisano Financial Services
01.2006 - 01.2007
  • Setup and manage user accounts and permissions for users to access the company network.
  • Create and delete users on biometric access system.
  • Monitoring day to day computer performance.
  • Update and maintain the computer inventory and equipment.
  • Maintain and resolve issues on LAN/WAN, VOIP telephone, biometric, AV systems connections.
  • Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
  • Endorse and apply upgrades to systems to ensure durability.
  • Validate and approve VPN access for all remote users.
  • Assist in technical upgrading and maintaining of entire desktop systems.
  • Support in testing and deployment of new applications and systems.
  • Install and deploy Avaya IP phones for users.
  • Program hardware/software system configurations for Avaya IP phones.
  • Hardware/software version upgrades on Avaya IP Office.
  • Resolve hardware and network connectivity issues.
  • Add or delete user mailboxes on Avaya IP Office.
  • Add or delete distribution lists on Avaya IP Office.
  • Train and guide staff hardware and software usage.
  • Assist with Password resets on Avaya IP phones.
  • Assist with Program feature changes on Avaya IP phones.

Desktop Support

Telkom SA (Ltd)
01.2001 - 12.2005
  • Setup and configure user accounts on Microsoft Active Directory.
  • Setup and configure CAB files on Windows CE operating systems.
  • Install and maintain Telkom software applications inbound.
  • Support and maintain Vodacom 3G and Cisco VPN software on mobile devices.
  • Assist in deploying national roll-out of Windows CE handheld devices.
  • Provide desktop support to Telkom technicians using Windows CE devices.
  • Provide software support on Telkom mobile application and dispatch application.
  • Install hardware and peripheral components; pc workstations, printers / scanners.
  • Assist Telkom technicians with network setting in order to access the Telkom network remotely.
  • Assist in training Telkom technicians in facilities and applications.
  • Configure workstations and laptops for existing and new users.
  • Assist users on 1st line ticket reporting CRM to resolve pc, laptop, phone, printing / scanning and network access issues.

Education

Senior Certificate -

Eldoraigne High School
01.2000

Skills

  • FIREWALL SOLUTIONS
  • UNIFIED COMMUNICATIONS
  • TENDER / RFQ PROCESSES
  • CCTV & ACCESS CONTROL
  • VIDEO CONFERENCING
  • BACKUP SOLUTIONS
  • OEM & PARTNER RELATIONS
  • VOICE-OVER-IP
  • ACCESS & IDENTITY MANAGEMENT
  • ANTIVIRUS
  • DELL EMC
  • END - END PROJECT

Accomplishments

  • 03/2020 - 11/2020, Within my first 6 months of employment at Ubuntu Technology I successfully onboarded an acquisition customer and secured a R6.5 mil purchase order with 10% margin. I was motivated and did receive an annual performance bonus during Y2020.
  • 02/2020 - 12/2020, During my first year at NTELECOM / HEROTEL I was nominated as employee of the year and awarded cash prize.

Languages

ENGLISH

Personal Information

  • Date of Birth: 06/05/82
  • Nationality: Afrikaans English
  • Marital Status: Single

Timeline

Account Manager

First Technology
11.2024 - Current

Account Manager

Ubuntu Technology
03.2020 - 11.2024

First Line Customer Care Agent

NTELECOM / HEROTEL
02.2016 - 03.2020

Wireless Network Technician

WirelessG
01.2007 - 01.2016

Junior Systems Administrator

Kagisano Financial Services
01.2006 - 01.2007

Desktop Support

Telkom SA (Ltd)
01.2001 - 12.2005

Senior Certificate -

Eldoraigne High School

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