Celine Mckenzie
Internal Sales Administration
JOHANNESBURG
Summary
Driven professional with a proven track record at First Technology, excelling in CRM proficiency and exceptional communication. Demonstrated ability to enhance customer satisfaction and drive sales growth through effective problem-solving and teamwork. Achieved consistent sales targets by leveraging goal-oriented mindset and multitasking skills, contributing to long-term business growth.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Internal Sales Representative
First Technology
JOHANNESBURG
08.2022 - Current
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining clear understanding of all relevant project details throughout each stage of sale cycle.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Increased cross-selling opportunities by effectively communicating product features and benefits tailored to individual client needs.
- Collaborated with account managers on upselling strategies, increasing overall revenue from existing clients.
- Utilized CRM software to track client interactions, resulting in better organization and enhanced customer relationship management.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Processed orders and quotations for customer.
- Built relationships with customers and community to promote long term business growth.
Administrative Assistant
Finish Tech
JOHANNESBURG
01.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Receptionist
Iposinet
JOHANNESBURG
05.2018 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Florida Park High School
Johannesburg, South Africa 01.2011 - 11.2015
Skills
Goal-oriented mindset
Email Etiquette
CRM proficiency
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Excellent Communication
Self Motivation
Account Servicing
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Upper intermediate (B2)
Interests
Reading
Travel
Research
Videography
Timeline
Internal Sales Representative
First Technology
08.2022 - Current
Administrative Assistant
Finish Tech
01.2019 - 04.2020
Receptionist
Iposinet
05.2018 - 12.2018
High School Diploma -
Florida Park High School
01.2011 - 11.2015
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