Louise Kruger
Homemaker
Bloemfontein
Summary
Dynamic Internal Sales Representative with a goal-oriented mindset, recognized for enhancing customer satisfaction at Macsteel Services Centre SA. Proven problem-solver with strong communication skills, consistently exceeded sales targets during 21 years of loyal service. Adept at multitasking and collaborating across departments to drive operational efficiency and foster client relationships, leading to significant repeat business growth.
Overview
29
29
years of professional experience
Work History
Internal Sales Representative
Macsteel Service Centre SA
05.2004 - 09.2025
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
- Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Floor Supervisor
Queenspark
03.2000 - 04.2004
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Upheld proper visual merchandising standards on retail floor and windows.
Au Pair
Family Knot
01.1998 - 12.1998
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Developed bilingual abilities in German through immersive conversation and activities.
- Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.
Data Capturer
Absa Bank
02.1997 - 01.1998
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy and validity of data entered in databases
- Followed data entry protocols, rules and regulations.
Education
Diploma 2 Years - Fashion Design
Victoria Toma School of Fashion
Bloemfontein, South Africa 04.2001 -
Certificate - German Language 1 & 2 For Auslander
Isartal Volkschule
Munich, Germany 04.2001 -
High School Diploma -
Sand Du Plessis High School
Bloemfontein, South Africa 04.2001 -
Certificate - Advanced Assessment
Typing.com
Online 04.2001 -
Skills
Goal-oriented mindset
Email etiquette
Time management
Multitasking
Problem-solving abilities
Decision-making
Self motivation
Adaptability and flexibility
Effective communication
Attention to detail
Additional Information
I resigned after 21 years being in the corporate steel industry at Macsteel as I wanted to focus on my daughter. I would love to have an online job to be busy while she is studying for her GED.
Timeline
Internal Sales Representative
Macsteel Service Centre SA
05.2004 - 09.2025
Diploma 2 Years - Fashion Design
Victoria Toma School of Fashion
04.2001 -
Certificate - German Language 1 & 2 For Auslander
Isartal Volkschule
04.2001 -
High School Diploma -
Sand Du Plessis High School
04.2001 -
Certificate - Advanced Assessment
Typing.com
04.2001 -
Floor Supervisor
Queenspark
03.2000 - 04.2004
Au Pair
Family Knot
01.1998 - 12.1998
Data Capturer
Absa Bank
02.1997 - 01.1998