Tiro Cwaile

Duties:

Expert IT Business Analyst serving as a pivotal liaison between business and technical teams.

Proficient in gathering and analyzing detailed business requirements to align with organizational goals.

Skilled in business process modeling, creating visual maps to optimize and automate processes.

Conduct thorough feasibility studies and crafts compelling business cases to support technology investments.

Collaborate with technical staff to design and validate IT solutions, ensuring alignment with business objectives.

Provide essential project management support, overseeing project scope, scheduling, and successful delivery.

Facilitate effective stakeholder communication, managing expectations, and securing feedback and approvals.

Lead quality assurance efforts, developing test plans and coordinating user acceptance testing to meet business needs.

Drive change management initiatives, ensuring seamless integration and user adoption of new systems.

Diligently document and report on project progress, maintaining clear records and delivering stakeholder updates.

Commit to continuous improvement, monitoring system performance, and implementing enhancements

Software Development:

My main development was based on a world leading CRM application (Agiloft) and these are some of the applications I developed:
Contract Management System, Disaster Management System, Claims Management System, Document Management System, Project Management System, Property Management System and Lead Tracking Solution:

Understand the existing CRM system and identify any gaps or shortcomings that can be found in the system.

Design the most plausible and cost-effective solutions.

Draft the Technical and Functional specifications document.

Decide which technologies should be used for the implementation of the solutions.

Design custom workflows for smooth operations across the CRM system.

After the implementation, perform multiple rounds of testing, including unit testing, integration testing and performance testing.

Ensure that CRM solutions are robust, efficient, bug-free, and meet the clients' requirements.

Support and maintain the system. This includes fixing any clients 'issues and coming up with small enhancements based on their needs.

Building customized dashboards that showcase real-time data from the CRM system.

Business Solutions Manager/Lead Business Analyst:

I was responsible for guiding the team's development, setting standards, and fostering a collaborative environment.

I oversaw the gathering and defining of complex business requirements, making sure they aligned with the organization's goals. I also prioritized and managed changes to those requirements.

I built and maintained strong relationships with key stakeholders, facilitating communication and ensuring their needs were met. I was the point of contact.

I identified opportunities to improve business processes, analyzed existing workflows, and recommended solutions to enhance efficiency. I also implemented changes.

I was responsible for maintaining the accuracy and quality of all deliverables, reviewing documentation, and validating requirements. I basically made sure things were done right.

BA / BI Technical Tools:
SQL:

Create stored procedure to feed spend data into the CRM spend table after integration to JDE finance module

.
Create triggers to kick off the stored proc (Payment flag)
Write queries to access tables and views in order to retrieve data to be investigated during root cause analysis.

Inspect patterns of the data (data mining) in order to identify the cause.

Write different kinds of queries for different kinds of reports

Business Intelligence:

Transform and model data
Create charts and reports
Excel
Clean up raw data
Data filtering
Data comparison

A summary of tools and techniques I deploy frequently are:

Elicitation Techniques:

JAD sessions, Brain Storming sessions, Workshops, Experiments and Observation.

Analysis Techniques:

User Story creation, Story Maps, Data Flow, State, Sequence Diagrams & Decision Tables.

Process Modelling:

Microsoft Visio, Tibco Nimbus, Confluence

Project Tools:
Confluence & Jira.

CRM: Agiloft

Project Management:

Planning, Migration, Integration, Risk,Issue, Incident & Change Management.

Development Methodologies: Agile.

Duties:

• Business Process Modelling
• Business Process Re-engineering
• Identify business needs
• Look for opportunities to business processes
• Provide technical advice to business units
• Develop initiative for Improvement of existing business processes

Tools and Techniques
• Kanban
• Lean Six sigma
• Kaizen

Duties:

• Technical Support. Networking and Application
• Call logging and resolution on Spliceworks
• IT Helpdesk support.
• Performing remote troubleshooting through diagnostic techniques and
pertinent questions
• Determining the best solution based on the issue and details provided by
customers
• Provide accurate information on IT products or services
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal
team
• Identify and suggest possible improvements on procedures