Ruth Jezile

• Duties: to navigate the client on how to use the banking app, e.g.
• - To make payments.
• - To buy airtime and electricity.
• - To link the banking app.
• To troubleshoot technical problems.
• E.g., unable to log in.
• - Unable to link.
• Troubleshooting the app or online banking.

When a client cannot transact.

• To protect clients' profiles by detecting fraudsters.
• Handling over 500-600 calls a month.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

• Duties include handling customers' accounts regarding payments of their DSTV accounts, checking if payments were correctly made to the correct account, explaining statements to customers, troubleshooting technical errors, and upselling and marketing.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Giving out the best customer service and handling the angry clients.
• Duties: Handling customer inquiries that have been in our books.
• Handling queries of ID, passport, birth certificates, marriage certificates, death certificates, amendments of names and surnames, permanent residence, and temporary residence permits.
• Pushing clients' applications to be finalized through opening cases for resolving them.
• A certificate is attached for the top 10 performers.

• 2 years of customer service with Dischem Pharmacy.
• Two years of cash handling.
• Paperwork experience and intermediate computer skills.
• 1 year, 4 months of experience in call center inbound and outbound with home affairs.