MILLICENT MATELA
SERVICE CONSULTANT
Rustenburg
Summary
Proven track record , enhancing customer experience and department performance through analytical thinking and exceptional teamwork. Excelled in developing client relationships and streamlining processes, significantly contributing to shared objectives without exceeding a numerical percentage. Skilled in active listening and adaptability, consistently delivering results beyond expectations.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Service Consultant
Capitec Bank
Rustenburg
04.2023 - Current
- Collaborated with team members to share best practices and improve overall performance within operations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collected and verified application data such as employment histories and financial documentation to determine plan eligibility.
- Created and maintained detailed database to develop promotional sales.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
Bank Better Champion
Capitec Bank
Rustenburg
07.2022 - 03.2023
- Managed cash transactions accurately and branch inflow and outflow.
- Maintained cleanliness of service area, keeping it presentable and inviting for customers.
- Supported inventory management efforts by restocking supplies as needed and alerting management when items were running low.
- Enhanced customer experience by providing personalized recommendations based on preferences.
Education
No Degree - Occupational Certificate Supply Chain Practitioner
Oxbridge Academy
Online Studying 01.2024 - Current
High School Diploma -
Curro Meridian Rustenburg
Rustenburg, South Africa 01.2019 - 12.2019
Skills
Teamwork and Collaboration
Excellent Communication
Active Listening
Adaptability and Flexibility
Analytical Thinking
Attention to Detail
Languages
English
Advanced (C1)
sotho
Bilingual or Proficient (C2)
tswana
Advanced (C1)
Timeline
No Degree - Occupational Certificate Supply Chain Practitioner
Oxbridge Academy
01.2024 - Current
Service Consultant
Capitec Bank
04.2023 - Current
Bank Better Champion
Capitec Bank
07.2022 - 03.2023
High School Diploma -
Curro Meridian Rustenburg
01.2019 - 12.2019
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