Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Timeline
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Tian-Lloyd Coetzee

Tian-Lloyd Coetzee

IT Systems Engineer
Centurion

Summary

Driven Systems Administrator with 10 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
59
59
Certifications

Work History

IT Systems Engineer

Metrofibre
04.2022 - Current
  • Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
  • Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
  • Developed custom software solutions for various business needs, resulting in improved productivity.
  • Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
  • Evaluated new tools and technologies for possible integration into existing infrastructure environments.
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Manage Staff standby roster
  • Technical Support to 500+ Users
  • Basic Linux administration
  • Cyber awareness training facilitator
  • Cybersecurity Incident Response
  • Asset Management
  • After-hours support
  • Server management
  • Microsoft product support
  • Mac support
  • Basic Networking
  • Production Environment Hardware Monitoring
  • SOP Management
  • Microsoft Azure
  • Microsoft Intune
  • Biometric Access Management
  • External Communication Management (Tyntec)
  • Asset Insurance
  • Hardware & Software Compliance
  • LTE Management for external companies
  • LTE Management for staff
  • Insurance Management for stolen, lost & broken equipment

Network Support Engineer

Network Alliance
03.2016 - 04.2022
  • 500+ End-User support
  • Network Troubleshooting
  • Avaya User Administration and support
  • Global Maestro TMS Reporting Administration
  • Backup checks and Weekend standby (5 week cycle)
  • Microsoft product support (Exchange / Office 365 / Windows)
  • Software inventory Audit via Solarwinds and Kaseya
  • Apple Product Support
  • Hardware support
  • PC Support and maintenance
  • DocuWare OCR Administration and Support
  • WSUS Administration
  • WDS services
  • Veeam Backup and Replication
  • Installation of Wireless Links between Branch Offices PTA and JHB
  • CCTV Management of Branches and liaise with suppliers
  • Server Management of Servers assigned to me
  • Avaya VOIP Audits
  • Ordering of new Equipment and Stock items
  • Ricoh Printer Management (Service calls & Part orders)
  • Mobile at work software Management
  • Working with 80 Building Managers to assist with Mobile at Work hardware
  • ERS BIO hardware support
  • Sound Equipment setup at venue sites
  • Banking Hall Audio & Video Hardware Support
  • Liaise with Fire safety inspectors (Service bookings)
  • Liaise with Cyber Security Company to apply their solutions
  • Liaise with Eaton for on-site UPS Maintenance
  • Logging and arranging E-Waste collections
  • Management of Access Security Assets
  • Active Directory and VPN Audits
  • Managing Internet (Fibre / ADSL & 3G) at all residential and commercial sites
  • Company Asset Management
  • Remote support for user private devices.
  • Marketing Department Online Images Platform Management

Restaurant Waiter

Brewers BBQ
02.2016 - 01.2019
  • Serving Customers food and Drinks
  • Cleaning of kitchen and customer areas
  • Restock of fridges

IT Field Technician

IP Dimension
09.2014 - 02.2016
  • Workshop technician (repair and upgrade of Computers / Notebooks)
  • Attend to IT related calls.
  • Making sure that the backups run every night.
  • Creating and maintaining users on the Active directory
  • Network installations
  • Network monitoring (network availability to all users and access points)
  • Setting up of new users (client side and Server side)
  • Printer maintenance (filling paper, clearing paper jams, address book Management)
  • Computer and Notebook maintenance

Workshop Manager

Rox Computers
12.2013 - 02.2014
  • Upgrading and repair of computers / Laptops
  • Sales of hardware and software

Apprentice

RH Trading
02.2013 - 09.2014
  • Installation and Maintenance of computers and back-up of data.
  • CCTV installations and maintenance

Education

MCP Certificate - MCSA & MCSE

CTU Training Solutions
Menlyn, Pretoria
02.2013 - 11.2014

High School Diploma -

HTS John Vorster
Villieria, Pretoria
01.2008 - 12.2012

Skills

Time Management

Failure resolution

Call triaging

Mobile device management

Planning and Coordination

Multitasking Abilities

Problem-Solving

Conflict Resolution

Leadership

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Certification

Dell - Client Command Suite Overview, 08/01/16

Interests

Cyber Security

Hiking

Trail Running

Timeline

IT Systems Engineer

Metrofibre
04.2022 - Current

Network Support Engineer

Network Alliance
03.2016 - 04.2022

Restaurant Waiter

Brewers BBQ
02.2016 - 01.2019

IT Field Technician

IP Dimension
09.2014 - 02.2016

Workshop Manager

Rox Computers
12.2013 - 02.2014

Apprentice

RH Trading
02.2013 - 09.2014

MCP Certificate - MCSA & MCSE

CTU Training Solutions
02.2013 - 11.2014

High School Diploma -

HTS John Vorster
01.2008 - 12.2012

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Tian-Lloyd CoetzeeIT Systems Engineer