Siyabonga Ndyoko

Key Responsibilities:

• Drove national sales growth through strategic support of regional teams, leveraging KPIs to optimise performance
• Conceptualised and executed Experience Store strategies, elevating customer experience and driving sales growth
• Collaborated on customer journey enhancements, ensuring seamless and exceptional customer experiences
• Contributed to commission structure and commercial development, driving business growth through strategic partnerships
• Developed business cases and requirements, informing data-driven decisions and business expansion

Achievements:

• Spearheaded Partner Portal transformation, boosting
• Partner engagement and sales enablement
• Successfully launched Experience Stores, increasing
• Customer touchpoints and driving sales growth
• Identified and capitalised on market trends, unlocking new
• Business opportunities and expanding market share
• Fostered strategic partnerships, driving revenue growth
• And market expansion through collaborative initiatives
• Implemented innovative marketing strategies, increasing
• Sales revenue and optimising team performance

Impact:

• My portfolio extends beyond driving business growth, as it enables me to make a meaningful impact in emerging markets. By bridging the digital divide, I help empower communities, fostering economic growth, social development, and digital inclusion. This purpose-driven approach fuels my passion for innovative and sustainable business practices.

• Results-Driven Leadership: Spearheaded multi-divisional management, driving revenue growth, optimizing operations, and expanding market presence across 5 key divisions
• Multi-Divisional Management: Successfully oversaw and integrated 5 diverse divisions, driving synergy and maximizing revenue growth
• Developed and executed customized sales strategies for each division, resulting in significant market share expansion
• Implemented effective sales planning, marketing campaigns, cost management, and relationship building across divisions
• Sales and Operations Excellence: Designed and executed comprehensive sales strategies, resulting in significant revenue growth and market share expansion
• Streamlined operations to enhance efficiency, customer satisfaction, and retention
• Led successful marketing campaigns, driving new sales and customer acquisition
• Team Leadership and Development: Mentored and guided high-performing teams, providing support for performance and growth
• Key Strengths: Strategic Planning and Execution, Multi-Divisional Management and Leadership, Revenue Growth and Operational Optimization, Team Development and Motivation
• Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.

• Results-Driven Leadership: Spearheaded Branded Stores division, driving operational excellence, maximizing revenue, and ensuring compliance
• Area Management and Retail Concept: Oversaw multiple Branded Stores, implementing strategies to maximize revenue and drive performance
• Analysed P&L statements, identified areas for improvement, and implemented effective solutions
• Coached and mentored store managers, enhancing performance and achieving sales targets
• Identified new store locations, conducted feasibility studies, and led successful rollouts
• Business Case Development and Scorecard: Developed comprehensive business cases to support decision-making and drive strategic initiatives
• Implemented and monitored Scorecard system to track performance metrics and ensure alignment with organizational goals
• Compliance and Operational Management: Prioritised compliance with regulatory requirements, ensuring adherence to legal and industry standards
• Key Strengths: Business Case Development and Implementation, Scorecard Management and Performance Tracking, Operational Optimization and Efficiency, Leadership and Team Management
• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.

• Sales Excellence and Market Development: Led FTTH market development in the Eastern Cape, delivering revenue growth and expanding market share
• Key Accomplishments: Designed and implemented tailored sales strategies, leveraging direct sales and partnership channels to drive revenue growth and expand market share
• Optimized fibre infrastructure planning through expert feedback, ensuring efficient customer onboarding and enhancing franchise teams' sales capabilities through training and development programs
• Impact: Successfully established FTTH services in the Eastern Cape, driving market growth and customer acquisition
• Optimized territory coverage by reassigning accounts based on market potential analysis, ultimately maximizing revenue generation opportunities.
• Forecasted quarterly sales projections accurately by analyzing historical data trends alongside current market conditions.
• Conducted regular performance reviews with direct reports to identify areas for improvement and provide ongoing feedback for growth.

• Results-Driven Sales: Planned and executed a weekly call cycle to target customers, identify needs, and propose tailored solutions
• Generated new business through cold calling, product sampling, and cost-effective solutions
• Developed counter-strategies to competitor activities and drove sales of added-value products
• Implemented a Maintenance Plan and secured preferred stock status in factory storerooms
• Maintained a safe work environment by adhering to safety protocols, wearing appropriate protective gear, and conducting regular safety training sessions for team members.

• Results-Driven Leadership: Spearheaded store operations, promotions, and staff development to drive sales and profitability
• Collaborated with telecom network companies to plan effective promotions and marketing strategies
• Implemented efficient expense management and cost reduction measures
• Fostered strong relationships with key stakeholders and led successful recruitment and training initiatives
• Impact: Drove operational excellence, achieved sales targets, and enhanced profitability through strategic planning and team development
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.

• Strategic Sales Leadership: Directed Western Cape operations, driving double-digit sales growth and strengthening key account partnerships for Samsung consumer electronics
• Developed and executed tailored sales strategies, leveraging market analytics and trend insights
• Spearheaded ambassador development programs, elevating product expertise and sales performance
• Ensured seamless compliance with company standards through proactive store audits and assessments
• Stakeholder Relationship & Account Management: Built and maintained strong relationships with senior management at key retail stores, negotiating prime merchandise space and increased stock orders
• Conducted regular store visits to engage with stakeholders, address concerns, and identify opportunities for growth
• Collaborated with retail partners to develop and implement customized sales and marketing initiatives, driving mutual business growth
• Streamlined hub operations by implementing efficient processes and procedures.
• Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.

• Key Achievements: Pioneered roaming sales ambassador model in South Africa, driving Samsung device sales across retail channels
• Trained store sales staff (MTN, Edgars, independents) on product knowledge and sales techniques
• Merchandised POS materials, tracked sales data, and provided insights for inventory management
• Built strong relationships with store staff, delivering exceptional customer service and promoting Samsung benefits
• Impact: Expanded Samsung presence across retail channels, enhancing customer experience and driving sales growth
• Participated in industry trade shows and networking events to expand professional connections and generate new leads for the business.
• Led sales team meetings, providing updates on progress toward goals, sharing success stories, and discussing strategies for overcoming challenges.

• Implemented inventory management and financial strategies to drive sales and profitability
• Trained and developed teams, maintained visual merchandising standards, and ensured product knowledge
• Contributed to franchise growth, enhanced customer experience, and drove business results
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.

• Strategic Leadership: Spearheaded sales and operations as second-in-command to Branch Manager, driving multimillion-rand revenue growth
• Led high-performing teams of technicians and sales specialists, fostering expertise and excellence
• Forecasted and optimized stock ordering, influencing hardware range selection to maximize sales potential
• Developed and executed strategic sales initiatives, enhancing customer satisfaction and loyalty
• Impact: Drove business growth, improved operational efficiency, and elevated team performance
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.

• Key Achievements: Spearheaded operational excellence, driving customer satisfaction and sales growth through effective goal alignment, promotion execution, and data-driven inventory management
• Developed high-performing teams, built strong supplier relationships, and managed finances with accuracy, resulting in department growth, strengthened customer relationships, and elevated team performance
• Impact: Drove department growth, strengthened customer and community relationships, and elevated team performance
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Managed store inventory and stock levels to maintain availability of products.