Tlou Lincon Ngoepe

Manage contractors

• Working with third party contractors/Technicians to complete maintenance tasks.
• Plan and execute maintenance
• Schedule repairs,preventative Maintenance and Build Projects
• Manage inventory
• oversee inventory management and ensure tools are available for tasks
• Manage budgets
• Assisting with developing a maintenance budget and may handle payments for supplies and equipment.
• Manage staff
• scheduling and managing Internal and contractors work orders of approximately 100+ per day .
• Monitor safety
• Monitoring safety and health compliance, and recommend replacements for PPE and other resources when needed.
• Perform inspections
• Support technicians during equipment /car inspections and maintain maintenance logs.
• Perform preventive maintenance
• Perform regular checks and servicing to prevent major breakdowns mainly in areas that are regularly experiencing fibre breaks and achieve atleast 2% less breaks since the initiative

• Effectively and efficiently allocate recourses
• Process work orders on quick base and salesforce (systems)
• Manage Installation Ticketing flow of over 200 plus
• Manage client queries and escalation as well as Technician and Contractors daily tasks
• Effectively communicate and Manage Client portfolio
• Investigate orders and Escalations
• Handle and allocate Outages / cutovers accordingly
• Plan and schedule preventative maintenance and team allocation
• Oversee clients Order Activations and provisioning with a Daily Target of 50% a day

Collaborated with cross-functional teams to ensure seamless project integration and alignment with organizational goals.

• Supported senior management in strategic planning activities related to future projects or initiatives within organization.
• Monitored project progress closely, promptly addressing any deviations from plan or schedule.
• Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
• Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
• Efficiently was following through with site inspections.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Schedule production for project Leaders, Hauling Teams, CCTV Teams, Installation Teams, ISP Installer, Reinstatement Teams, Drilling Teams, Thumping Teams, Scanners, and Operation ·
• Communicating scheduled appointments to Technicians and follow up until service is completed. (Report to production manager) ·
• Manage client portfolio and supervise technicians ·
• Manage company fleets and give out petrol receipts ·
• Doing weekly car inspections I give presentation every first Monday of the month about previous month process and achievements ·
• Issuing out Patty cash and do daily cash ups ·
• Issuing contractor Invoices to Head office for Payments ·
• Manage scheduled of work order from setting up appointments with team leaders and liaison with Operations Department to book technicians to attend DFA and Metro Fibre Bookings. ·
• Booking flights for Management ·
• Doing daily Revenue (reporting to managers) ·
• Keeping track of progress on performance of production team and planning functions and provide timely reports to Manager. ·
• calling and do follow ups with clients regarding progress of fibre in their area ·
• Ensure that clients are happy with their reinstatements by going on site to check if the place is in a good condition. ·
• Call clients from beginning of process until site is live (working network) ·
• Call customers to Schedule Installation Appointments ·
• doing TOC (take over certificate) for Fibre to Business (FTTB) and Fiber to Home (FTTH) for both Gpon and Link Enterprise · I work on EXFO Fast reporter software where I work on Vodacom projects ·
• request purchase orders and picking slips from head office ·
• Continuous follow-up on outstanding documents and information from Project Leaders and contractors ·
• Continuous follow-up on CAC’s, TOC’s, FAC’s, OTOC’s, Billing and updating info on internal and external systems ·
• Document Management, filing and/or uploading info on systems

• Maintained strict confidentiality with sensitive information, adhering to organizational procedures and industry norms.
• Achieved a high degree of accuracy in all collected data by cross-referencing information from various sources.
• Gathered and submitted observational information in addition to required data points.
• Assisted in the creation of meaningful reports based on collected data that highlighted key trends and insights for decision makers.
• Calling and visit different companies and informing them about Link Africa’s Fibre to the Business (FTTB) and Fiber to the home (FTTH) packages and explaining the benefits and how Fibre works compared to others like XDSL ·
• Filling out questionnaires from different companies ·
• Capturing the data received from field workers