Thando Mpofu
Johannesburg,GP
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
9
9
years of professional experience
Work History
Human Capital
AB Accounting solutions
09.2025 - 06.2026
- Support recruitment by coordinating job requisitions, screening, and interviews.
- Facilitate structured onboarding programs to integrate new hires effectively.
- Define clear performance goals and review cycles.
- Ensure compliance with labour laws and organizational policies.
- Conducted employee engagement surveys and developed action plan.
- Monitored employee attendance and leave records, ensuring accurate data entry and reporting.
- Maintained accurate HR administrative records including contracts, personal files, and attendance logs.
- Handled employee relations, addressing conflicts and facilitating resolutions to maintain a positive work environment.
HR admin
Ulwandle, Durban
06.2025 - 08.2025
- Managed employee onboarding and orientation programs to ensure smooth integration of new hires.
- Handled employee relations, addressing conflicts and facilitating resolutions to maintain a positive work environment.
- Maintained accurate HR administrative records including contracts, personal files, and attendance logs.
- Supported the recruitment process by preparing job descriptions and coordinating interview schedules.
- Processed and maintained confidential employee documentation in compliance with legal and organizational standards.
- Managed HR-related correspondence and responded to employee inquiries to ensure efficient communication.
- Assisted in the implementation of HR policies and procedures to align with company standards.
- Monitored employee attendance and leave records, ensuring accurate data entry and reporting.
HR Assistant
Target Pathology Laboratories, Johannesburg
09.2022 - 05.2025
- Supported the onboarding process for new hires.
- Maintained employee records and documentation for compliance.
- Assisted in preparing HR reports and presentations.
- Participated in employee engagement initiatives and events.
- Assisted in conducting interviews and evaluating candidates.
- Coordinated schedules for training sessions and employee development workshops.
- Helped organize and participate in team-building activities to enhance employee morale and collaboration.
- Collaborated with team members to enhance recruitment strategies.
- Maintained up-to-date knowledge of HR best practices and legal regulations.
- Provided administrative support during investigations related to employee grievances.
- Helped develop and distribute internal communications related to HR initiatives.
- Assisted in performing payroll calculations and maintaining accurate payroll records.
- Supported the management of employee recruitment processes, including scheduling interviews and communicating with candidates.
- Contributed to the development of training materials and programs for employee development initiatives.
- Assisted in the development and implementation of HR policies and procedures.
- Supported data entry and management of HR information systems.
Customer Care agent, PA, Part time data capturer
Target Pathology Laboratories, Johannesburg
08.2020 - 08.2022
- Coordinate with healthcare professionals to optimize patient flow and enhance operational efficiency.
- Provide exceptional customer service by addressing client inquiries and resolving issues promptly and efficiently.
- Maintain accurate patient records and ensure confidentiality while processing sensitive information.
- Assist in the training and onboarding of new staff members to uphold service standards in customer care.
- Conduct quality assurance checks to gather feedback on client experiences and implement improvements.
- Handle incoming customer inquiries and provide detailed product information to enhance customer satisfaction.
- Perform data entry and maintain accurate records of customer interactions to support efficient operations.
- Assist in managing reception duties by greeting visitors and managing appointment schedules effectively.
- Accurately capture and input data for customer interactions to maintain effective records and streamline service delivery.
- Perform data entry and manage appointment scheduling, ensuring accurate tracking of patient interactions.
- Resolve customer issues by actively listening and offering appropriate solutions, ensuring high levels of satisfaction in a busy environment.
- Greet and assist customers in a courteous manner while managing front desk operations efficiently.
- Process customer orders and inquiries, ensuring accurate communication and prompt resolution of issues.
Sales consultant
Cell C Head Office, Johannesburg
12.2018 - 12.2019
- Analyze customer needs and provide tailored recommendations to drive sales.
- Maintain up-to-date knowledge of products and services to effectively communicate benefits to customers.
- Develop and implement sales strategies to achieve monthly targets and increase customer engagement.
- Conduct follow-ups with customers to ensure satisfaction and encourage repeat business.
- Collaborate with team members to organize promotional events that attract new clients and boost sales.
- Facilitated customer transactions by activating contracts and providing clear information on terms and conditions to enhance the purchasing experience.
- Worked collaboratively with the sales team to implement effective customer service practices that optimized sales performance and improved overall service delivery.
- Ensured high levels of customer satisfaction by addressing inquiries and resolving issues promptly, fostering customer loyalty and retention.
- Provided personalized shopping experiences by actively listening to customer needs and guiding them towards suitable products.
- Executed upselling techniques by highlighting relevant products and services during customer interactions to maximize sales opportunities.
- Utilize customer feedback to improve service offerings and enhance the overall shopping experience.
- Prospected new clients through networking and referral initiatives to expand the customer base.
- Analyzed sales trends and customer feedback to identify opportunities for improvement and drive revenue growth.
- Assisted customers with their purchases by understanding their needs and recommending suitable products, thereby enhancing the overall shopping experience.
Stock taking
SA Express
10.2018 - 12.2018
- Conducted regular inventory audits to ensure accurate stock levels and discrepancies were addressed.
- Implemented an efficient stock organization system that improved retrieval times for aircraft parts.
- Collaborated with the supply chain team to optimize inventory management procedures and minimize stock loss.
Waitress
House of Ribs
11.2017 - 01.2018
- Greeted and seated customers promptly, enhancing the dining experience.
- Managed multiple tables efficiently while ensuring attentive service.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions.
- Processed payments accurately and maintained the cash register.
- Resolved customer complaints with professionalism, ensuring satisfaction and loyalty.
- Upsold daily specials and promotions to increase overall sales.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in setting up and rearranging dining areas for special events and large reservations to maximize space and efficiency.
Education
Grade 12 -
Sir Pierre van Ryneveld High School
01.2014
Bachelor’s - Human Resources Management
Boston City Campus
Kempton Park12.2024
Skills
- Ability to work as a team
- Employee relations
- Integrity and objective
- Honest
- Customer service
- Office administration
- Time management
Timeline
Human Capital
AB Accounting solutions
09.2025 - 06.2026
HR admin
Ulwandle, Durban
06.2025 - 08.2025
HR Assistant
Target Pathology Laboratories, Johannesburg
09.2022 - 05.2025
Customer Care agent, PA, Part time data capturer
Target Pathology Laboratories, Johannesburg
08.2020 - 08.2022
Sales consultant
Cell C Head Office, Johannesburg
12.2018 - 12.2019
Stock taking
SA Express
10.2018 - 12.2018
Waitress
House of Ribs
11.2017 - 01.2018
Bachelor’s - Human Resources Management
Boston City Campus
Grade 12 -
Sir Pierre van Ryneveld High School
Courses
- Human Resource N6
- Subjects: Personnel Management N6, Personnel Training N6, Labour Relations N6, Computer Practice N6
- Cabin Crew Licensing Training Jul 2018