Nonsikelelo Thembalethu Mthimkhulu
Human Capital Consultant
Durban
Summary
An experienced Human Capital professional with a proven track record across various roles in FMCG and BPO environments. Skilled in HR Management, Business Partnering, Operations Support, HR Consulting, and Employee Relations, with the ability to drive compliance, strengthen people processes, and support business performance through strategic and operational HR expertise.
Overview
2
2
years of professional experience
3
3
Language
Work History
Human Capital Consultant
CCI South Africa Durban
- Current
- Upload and capture relevant information and documents on SAGE (warnings, medical certificates, contracts, maternity leave notes etc).
- Ensure terminations are conducted on timeously on DR.
- Ensure maximum utilisation of HC systems by Line Managers.
- Support system usage e.g., ESS, CXi etc.
- Maintain organisational structures by facilitating employee movements on DR timeously.
- Drawing up and ensure sign off addendums, updating Sage with all completed for moves.
- Proof of employment, generate a response within 24 hours.
- Upload all documents (DC, bank mandates, etc) on SAGE within 48 hours.
- Process maternity applications and returns.
- Always ensure POPI compliant when sharing information.
- Effective management of employee profile requirements.
- Assists with query resolution e.g., medical aid related queries in conjunction with benefits team, walk in IR and HC queries.
- AWOL: received ME ticket, ensure process is correct, create Sage record, create Notice to Attend and e-mail to employee, calendar entry the DE, post DE process termination and complete relevant forms (UI.19, etc.)
- Formatting and issuing of contracts of employment, assisting with queries, and uploading of complete documents to Sage.
- Performance Management
- Support the business to increase employee performance.
- Advise and guideline managers on Elev8 coaching methodology to ensure employees receive adequate coaching to improve performance.
- Monitor performance stats and follow up with the business on performance improvement plans for lower quartile for Agent and TL level.
- Support monthly and quarterly PD conversations for TL and TL equivalent track actions and support with TL development plans.
- Support the business with the Performance Improvement process and incapacity due to poor performance as required. Encourage meaningful PD conversations and personal development plans.
- Business partnering
- Focus on relationship building with stakeholders to build good working relationships.
- Proactive engagement with stakeholders to understand business needs and gain people efficiencies.
- Assists with query resolution e.g., medical aid related queries in conjunction with benefits team, walk in IR and HC queries.
- Participate in interview and selection processes to ensure a fair and transparent process, including adherence to the Employment Equity Plan (Agent and TL level)
- Conduct Employee consultations as required e.g., comorbidity consults and support actions arising from the same as well as regular employee touchpoints to promote tenure and a good working environment.
- Ensure that ER processes are administered efficiently and are in line with the disciplinary code of conduct.
- Provide advice and guidance on ER issues to effectively support the business and manage risk.
- Partner with the business to address behavioral issues and misconduct trends observed. Identify proactive measures to mitigate trends.
- Support with the roll out and implementation of policies and procedures and any related changes.
- MI and reporting
- Present applicable people metrics to stakeholders to understand areas of improvement/ focus areas.
- Regular analysis and reporting including HC MBR (performance, attrition, absenteeism, headcount, exit interview feedback, HC calendar, projects overview, warnings, and ER activity.
- Administration
- Review HC system generated data / reports to highlight behaviors and risks.
- Efficient real-time tracking of all IR matters via enabling technology.
- Ensure maximum utilization of HC systems by Line Managers.
- Support ESS usage.
- Maintain organizational structures by facilitating employee movements on DR.
- Promote reward governance by ensuring that all agent moves are in line with the agreed salary bands. Ensure addendums are completed for all moves where applicable.
- Drive the capture of attendance on DR and necessary action for AWOL employees.
- Payroll Queries
- Leave management.
- Monitoring excessive and habitual absenteeism whilst identifying trends and implementing an action plan.
- Check mismatch report, auditing leave types that require supporting documentation and following up with the business.
- Monitors annual leave to ensure that employees are taking leave to ensure meaningful work life balance and to prevent employee burnout and avoidance of leave forfeiture.
- Monitors partially approved and excessive annual leave.
- Ensure the correct application and completion of the return-to-work process.
- Engagement
- Drive employee engagement through meaningful action plans in collaboration with the business.
- Accessibility and visibility to employees and management.
- Touchpoints for employee well-being and to make each employee feel care.
- Promote recognition for good performance and behaviors.
- Attrition management
- Identify attrition drivers and partner with business to implement a retention plan.
- Analyze exit interview reports for employee feedback to contribute to the retention plan.
- Assist with the completion of exit interviews within relevant geo/BEF to understand reasons for leaving to better inform our retention strategy (emphasis on AWOL’s where reasons are typically unknown)
- Identifying trends and affecting change accordingly.
- Disciplinary Management
- Promote coaching approach to addressing transgressions.
- Upskill managers in terms of the disciplinary code and processes.
- Sign off warnings received from Line Managers (Agent to OM level)- within SLA and in line with the disciplinary code of conduct.
- Complete investigations including statements for the following for all levels (not an exhaustive list): drug and alcohol cases, covid breaches, cases warranting suspensions.
- Ensure the suspension procedure is followed and that the relevant disciplinary action is issued.
- Chair all AWOL Disciplinary Hearings and process Termination for AWOL in absentia only.
- Support with Grievances for Agent and TL level.
- Support managers with the Incapacity process for Ill-health to ensure proceedings are followed correctly.
Human Capital Consultant
CCI South Africa
07.2023 - Current
- As an HR Consultant, I provided end-to-end support across HR operations, employee relations, training, and compliance. I managed the preparation and uploading of contracts, addendums, disciplinary notices, and PIP documentation while ensuring accuracy, confidentiality, and compliance with company policies. I facilitated recruitment and onboarding processes, coordinated training and coaching schedules, and strengthened alignment between HR, Trainers, QA, and Operations. I supported performance management by tracking attendance, monitoring employee concerns, guiding managers on HR procedures, and ensuring consistent application of AWOL, disciplinary, and S189 processes. Additionally, I advised on operational inefficiencies, improved communication workflows, and ensured teams adhered to updated HR documentation and standards. I also handled key administrative functions, including drafting professional communication, organising meetings, maintaining structured filing systems, and providing ongoing HR guidance to managers and employees.
Education
Bachelor of Social Science - Criminology & Forensic Studies and Psychology
University of Kwazulu-Natal
Pietermaritzburgundefined
Zwelonke High School
Ulundi01.2017
Skills
Solid Communications skills
References
- Lindelani, Mbatha, Snr. HCBP, 063 933 3465
- Philani Shabangu, HCC, 0848072816
Timeline
Human Capital Consultant
CCI South Africa
07.2023 - Current
Human Capital Consultant
CCI South Africa Durban
- Current
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Zwelonke High School
Bachelor of Social Science - Criminology & Forensic Studies and Psychology
University of Kwazulu-Natal