THAGE TEBOGO ELIZABETH
Soshanguve
Summary
I am an enthusiastic, organised individual. Passionate about sales, follow leads and very punctual. Excel in micro-soft office (word, power-point) and in the Banking industry with the drive to learn and grow. I joined FNB as a contractor from 01 June 2010 working under Lifestyle Recruitment Agency until 01 February 2015 then I became permanent with FNB as Branch Advisor up to now.
Overview
18
18
years of professional experience
Work History
Branch Advisor
FNB
02.2015 - Current
- Opened customer accounts, enhancing customer access to banking services.
- Maintained accurate customer profiles to support personalised service.
- Developing business relationships with potential clients through networking.
- Enabled platform functionality, improving user engagement experience.
Sales and Services
LIFESTYLE RECRUITMENT AGENCY
06.2010 - 02.2015
- Sourced potential clients through targeted outreach, resulting in increased client engagement.
- Build long-term relationships with clients.
- Assisted clients with queries and followed up on sales leads to improve customer satisfaction.
Quality Asseser
TELETECH CALL CENTRE
01.2008 - 05.2010
- Conducted quality checks on client-agent conversations, ensuring compliance with established standards.
- Monitored client-agent conversations to identify areas for quality improvement.
- Followed up on new sales to ensure successful implementation and client satisfaction.
Education
National Certificate - in Banking
Chartall Business College
Johannesburg01-2019
Regulatory Examination Certificate -
Leselo Examination Body
Johannesburg, GP01-2013
National senior certificate - Business Studies
Lerothodi High School
Brits01-2001
Personal Information
ID Number: 8403010926085
Languages
English
Advanced
C1
Hobbies and interests
- Baking ,Cooking,outdoor adventures
- Travel and experiencing diversity
Timeline
Branch Advisor
FNB
02.2015 - Current
Sales and Services
LIFESTYLE RECRUITMENT AGENCY
06.2010 - 02.2015
Quality Asseser
TELETECH CALL CENTRE
01.2008 - 05.2010
National Certificate - in Banking
Chartall Business College
Regulatory Examination Certificate -
Leselo Examination Body
National senior certificate - Business Studies
Lerothodi High School