Thabile Mlambo
Johanneberg,Gauteng
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of post-secondary education
3
3
Languages
Work History
Call Center Agent
ITalk Financial Service
Johannesburg
09.2022 - 12.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
Education
Natinal Senior Certificate -
Emshukantambo Secondary School
01.2013 - 12.2017
Skills
Problem-solving skills
undefinedTimeline
Call Center Agent
ITalk Financial Service
09.2022 - 12.2022
Natinal Senior Certificate -
Emshukantambo Secondary School
01.2013 - 12.2017