Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of post-secondary education
3
3
Languages
Work History
Call Center Agent
ITalk Financial Service
Johannesburg
2022.09 - 2022.12
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Attended telephone skills and program information training sessions to boost aptitude.
Boosted customer service satisfaction ratings through consistent quality control.
Education
Natinal Senior Certificate -
Emshukantambo Secondary School
2013.01 - 2017.12
Skills
Problem-solving skills
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Timeline
Call Center Agent
ITalk Financial Service
2022.09 - 2022.12
Natinal Senior Certificate -
Emshukantambo Secondary School
2013.01 - 2017.12
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