Tendani Dinah Endy Lukoto
Kempton Park,South Africa
Summary
Results-driven and strategic Public Administration professional with extensive experience in public service delivery, customer service management, regulatory compliance, stakeholder relations, and governance. Possesses strong leadership and supervisory capabilities, with proven expertise in operational oversight, performance monitoring, conflict resolution, and the effective implementation of policies and procedures. Demonstrates a solid commitment to improving service standards, enhancing organisational efficiency, and ensuring responsive, accountable, and citizen-centred service delivery within the public sector.
Overview
19
19
years of professional experience
20
20
years of post-secondary education
Work history
Acting: Deputy Director (Projects)
Department of Roads and Transport
Pretoria, Gauteng
2026.03 - Current
- Provide strategic oversight of the registration of public transport modes and operators across all regional offices.
- Monitor project implementation and ensure the effective daily supervision of subordinates, including task execution, operational processes, and the implementation of corrective actions where necessary.
- Ensure the effective and efficient delivery of customer service across all regional offices.
- Compile, consolidate, and submit monthly reports on public transport registrations.
- Ensure that accurate and up-to-date records are maintained in compliance with departmental requirements.
- Provide leadership, oversight, and accountability for all key performance areas within the Directorate.
- Oversee performance management and staff development to promote productivity, accountability, and continuous improvement.
- Manage and oversee the effective utilisation of human resources, financial resources, and departmental assets.
- Develop and implement effective strategies and programmes to give effect to relevant public transport policies, legislation, and regulatory frameworks.
- Liaise with the Gauteng Provincial Regulatory Entity on a daily basis regarding public transport-related matters.
- Maintain effective communication and stakeholder relations with relevant institutions and structures, including Provinces, Local Metros/Municipalities, ACSA, NMBTs, Taxi Structures (SANTACO/GNTA), Associations, and other key stakeholders on public transport-related matters.
- Represent the Directorate by attending Annual General Meetings (AGMs) and Special General Meetings (SGMs) of Minibus Taxi Associations.
- Respond to audit queries and provide the required information to the Auditor-General and Gauteng Audit Services (GAS).
Assistant Director (Projects/Monitoring)
Department of Roads and Transport
Pretoria, Gauteng
2023.09 - 2026.04
- Manage Registration of Public transport modes at the regional office; and administer reports from the database (RAS) register.
- Oversee the registration of all Non-Minibus Taxi and Minibus Taxi operators, associations and vehicles on RAS/NTR.
- Managing the regional office, overseeing and monitoring project activities, and daily supervision of subordinates’ task execution, operational processes, and implementation of corrective actions.
- To ensure that customer service is delivered effectively and efficiently, including handling all client queries and complaints received directly or via the departmental call centre.
- Preparing and presenting detailed weekly and monthly reports on public transport registrations.
- Striving to minimise public transport-related route conflicts and disputes through timely intervention whenever incidents are reported or require attention.
- Conducting route verification and audits to reduce disputes and improve stability within the taxi industry.
- To ensure that accurate records are kept up-to-date for monitoring purposes on a monthly basis.
- Providing oversight and accountability for all key performance areas within the directorate.
- Monitoring and coordinating performance management and development, including the identification of staff training needs.
- Develop effective strategies and programs to give effect to relevant Public Transport policies and legislation.
- Insuring proper monitoring of the democratization processes of all Public Transport modes on a continuous quarterly basis.
- Liaising with Gauteng Provincial Regulatory Entity on Registration and Monitoring of Routes, Associations and Operators on Monthly basis.
- Engaging with other stakeholders (Provinces, Local Metros/Municipalities; ACSA, NMBTs, Taxi Structures-SANTACO/GNTA, Associations, etc.) on Public Transport Related matters.
- Attending Annual General Meeting/Special General Meeting for Minibus Taxi Associations.
- Respond to Audit queries from the Auditor General, Gauteng Audit Services (GAS).
Senior Administration Officer
Department of Roads and Transport
Germiston, Gauteng
2013.11 - 2023.08
- To supervise functions of Public Transport registration for operators, associations, and routes.
- To ensure that customer service is rendered effectively and efficiently and handling all queries and complaints lodged by clients directly or through departmental call center.
- To monitor Non-Mini-Bus Taxis (NMBTs) capturing & helpdesk-counter enquiries.
- To ensure that each file is captured accurately on Registration Administration System (RAS).
- To supervise and ensure that the operator’s member placing reports are captured on RAS timeously.
- To arrange for the transfer of copied files to the respective Transport Operating Licensing Administration Boards (TOLABs) within agreed upon time frames.
- To provide monthly and quarterly reports within agreed upon time frames.
- Providing secretariat service to the Director and Chief Director/ Provincial Regulatory entity’s chairperson.
- To plan and execute operational plans for own respective section.
- Monitor, Coordinate Performance and to identify training needs of staff.
- Create a supportive working relationship.
- To supervise the continuous improvement of service delivery within own respective section, and to assign specific functions to subordinates.
- To ensure compliance in relation to relevant Public Transport legislation.
- Facilitate resolution of complaints and disputes between Public Transport Associations.
- Respond to Audit queries from the Auditor General, Gauteng Audit Services (GAS).
Monitoring and Evaluation Assistant
Department of Roads and Transport
Johannesburg, Gauteng
2012.10 - 2013.10
- Assist in implementing Project Plans.
- Developing and compiling Annual Performance Plan, Operational Plan, Quarterly, Monthly, Mid-Term Review and Annual Reports.
- Compile Service Delivery Monitoring and Evaluation Plan for the Department.
- Drafting presentations for the MEC to be presented at the Legislature with regards to Quarterly Reports and Annual Report.
- Analysis and compilation of the Evaluation Report for Monthly and Quarterly reports.
- Coordinate the compilation of Programme of Action (POA) and Quarterly Performance Report (QPR).
- Co-ordination of projects for the directorate.
- Follow up on weaknesses and challenges identified by the department in the previous reports.
- Give feedback on the performance of the department to the senior managers.
- Contribute towards the continual review and improvement of monitoring systems.
- Compile Premier’s Commitments for submission to the Premier’s office.
- Respond to Audit queries from the Auditor General, Gauteng Audit Services (GAS).
- Reason for leaving: Promotion
Assistant Project Coordinator
IEC Makhado
2010.10 - 2011.06
- Confirming of voting stations / registration points.
- Conducting electoral staff recruitment and training.
- Conducting post-election activities such a roll-back, briefing and reports.
- Administering equipment and storage logistics.
- Administering election/registration logistics.
- Supervising of electoral staff.
- Conducting voter education and democracy development.
- Election results coordination and administration.
- Conducting elections.
- Election planning.
- Post-election arrangements.
- Maintain of the voter's roll.
- Knowledge of using sap.
- Liaise with relevant stakeholders.
- Reason for leaving: Contract
Personal Assistant/ Field Coordinator
Vari Consulting
2009.03 - 2009.12
- Personal Assistant:
- Manage the diary of the Managing Director.
- Provide support to Staff and Managers.
- Take minutes and compiling reports.
- Filling of all correspondence.
- Screening outgoing and all incoming calls.
- Boardroom bookings and all preparations.
- Deliver professional services in respect of facilitating training and presentation.
- Liaise and making follow-ups with stakeholders.
- Conduct research commissioned by the office.
- Assist in management of projects.
- Assist with the development of training reports.
- Responsible for documents and reports binding.
- Responsible checking on tender bulletins.
- Field Coordinator:
- Facilitate training.
- Data collection.
- Cleaning data, including coding of questionnaires.
- Capturing data.
- Filing of contracts.
- Attend project meetings as and when required by the project manager.
- Ensure quality assurance on all data.
- Ensure the confidentiality of all data.
- Assist with the analysis of data.
- Compile monthly report.
- Handle out an incoming calls, emails and faxes.
- Reason for leaving: Contract
Research Intern
Africa Institute of South Africa (AISA)
2006.11 - 2007.08
- Compile monthly reports.
- Conduct research on given topics.
- Assisting in organizing events.
- Render Administrative support service.
- Take minutes during meeting and seminars.
- Reason for Leaving: Contract
Education
Matriculated - history and geography
Thohoyandou High School
south africa 1996.01 - 2000.12
Degree in BA - General, Political Studies
Nelson Mandela Metropolitan University
Port Elizabeth 2002.01 - 2005.01
NDP - Public Administration
UNISA
south africa 2010.01 - 2019.06
Honors - Public Administration
Stellenbosch University
south africa 2023.02 - 2025.12
Skills
- Good interpersonal skills
- Exceptional problem-solving skills
- Leadership skill
- Customer relationship management
- A strong dedication to teamwork
- Conflict management
- Presentation
- Influential negotiation
- Organisation: Excellent time-management and organisational skills, with the ability to perform well under pressure
- Leadership proficiency
- Executive decision-making
- Communication proficiency
- Regulatory compliance
- Policy implementation
- Staff training and development
- MS office proficiency
REFERENCES
- V., Macheke, Deputy Director, 083 270 9151, 082 297 7763, Department of Roads and Transport, Johannesburg, Operating Licensing
- V.B, Msimanga, Deputy Director (Former Supervisor), 0828886263, Department of Roads and Transport, Johannesburg, Monitoring & Evaluation
- P., Dhlamini, Director, 082 889 0040, Department of Roads and Transport, Registration and Monitoring
- H, Mokwebo, Former Supervisor, 015 519 3244, 082 448 4503, IEC Makhado, Makhado
INTEREST
Reading, exploring new ideas, cooking/baking, hiking and traveling.
PERSONAL DETAILS
- Home Address: 123 Rienert Avenue, Edleen Ext 1, Kempton Park, 1619
- Mobile: 072 465 2211
- Other: 073 835 5053
- Work Tel: 083 700 8734
- Email: endvtd@gmail.com / Tendani.Lukoto@gauteng.gov.za
- Identity No: 8305280299087
- Nationality: South African
- Race: African
- Gender: Female
- Home Language: Venda
- Marital Status: Married
- Median Surname: Ramovha
- Other Language: English, Tsonga, Pedi, Xhosa, Zulu and Sotho
- Driver’s License: Code 10
Timeline
Acting: Deputy Director (Projects)
Department of Roads and Transport
2026.03 - Current
Assistant Director (Projects/Monitoring)
Department of Roads and Transport
2023.09 - 2026.04
Honors - Public Administration
Stellenbosch University
2023.02 - 2025.12
Senior Administration Officer
Department of Roads and Transport
2013.11 - 2023.08
Monitoring and Evaluation Assistant
Department of Roads and Transport
2012.10 - 2013.10
Assistant Project Coordinator
IEC Makhado
2010.10 - 2011.06
NDP - Public Administration
UNISA
2010.01 - 2019.06
Personal Assistant/ Field Coordinator
Vari Consulting
2009.03 - 2009.12
Research Intern
Africa Institute of South Africa (AISA)
2006.11 - 2007.08
Degree in BA - General, Political Studies
Nelson Mandela Metropolitan University
2002.01 - 2005.01
Matriculated - history and geography
Thohoyandou High School
1996.01 - 2000.12