Tebogo Lebelo
Development Coach- Client Service Centre
Summary
Spirited & committed to inspiring personal drive and self-confidence through training and skills development. Employs example-based instruction style to build trust as hands-on leader focusing on development and client focused initiatives. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence.
Overview
10
10
years of professional experience
Work History
WSC Coach
WesBank
03.2023 - Current
- Assisted in recruitment and selection of additional staff to establish strong and competent team.
- Monitored team practices to establish high level of performance.
- Evaluated employee skill sets to identify areas for improvement and create tailored development plans.
- Collaborated with department heads to align employee development initiatives with company goals and objectives.
- Provided coaching and mentoring to employees.
- Empowered individuals to take ownership of their own professional growth, providing tools and resources needed for success.
- Enhanced team performance by implementing personalized coaching plans and development strategies.
- Boosted employee engagement through individualized coaching sessions and group workshops.
- Assisted management in identifying high-potential employees for leadership roles, creating succession plans.
- Developed job-specific competencies and performance standards.
- Organized and prepared written summaries of project reports and action plans.
- Developed strong relationships with employees, establishing trust as a go-to resource for career guidance and support.
- Provided constructive feedback during coaching sessions, encouraging continuous improvement and personal growth.
Customer Service Consultant
WesBank
12.2016 - 02.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided primary customer support to internal and external customers.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Researcher
Stockup
09.2016 - 12.2016
- Performed accurate quantitative analysis of targeted data research, collection and report preparation.
- Maintained detailed records of experimental procedures, observations, and results for accurate reporting and replication purposes.
- Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
Despatch Picker
UNISA
05.2016 - 08.2016
Sales Consultant/Brand Ambassador O.R Tambo
Virgin Mobile
06.2014 - 05.2016
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with marketing teams to align sales initiatives and promotional materials to maximize overall results.
Education
Matric- Bachelor's Degree -
National School of The Arts
Johannesburg 04.2001 -
Bachelor's in Law - LLB- Law
UNISA
Johannesburg 04.2001 -
Bachelor's in Law - LLB -Law
University of The Witwatersrand
Johannesburg 04.2001 -
Skills
Job Skill Building
undefinedReferences
WesBank Team Leader- Lebakeng Modiga (083 775 3370)- Lebakeng.Modiga@wesbank.co.za
WesBank Team Leader (Sales Operations) - Dorcas Mompati (076 213 3205) - DMompati@wesbank.co.za
Timeline
WSC Coach
WesBank
03.2023 - Current
Customer Service Consultant
WesBank
12.2016 - 02.2023
Researcher
Stockup
09.2016 - 12.2016
Despatch Picker
UNISA
05.2016 - 08.2016
Sales Consultant/Brand Ambassador O.R Tambo
Virgin Mobile
06.2014 - 05.2016
Matric- Bachelor's Degree -
National School of The Arts
04.2001 -
Bachelor's in Law - LLB- Law
UNISA
04.2001 -
Bachelor's in Law - LLB -Law
University of The Witwatersrand
04.2001 -
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