Nokuthula Nkosi

Responsibilities and duties

• Handling vehicle account enquires etc account bank statements, changing banking details, loading debit orders, account payment arrangement
• Logging/ resolving customer complaints
• Assisting clients with Vehicle NATIS documents
• Capturing refunds for over settled accounts
• Logging insurance claims for write off accounts
• Guiding customers with new application processes
• Assisting customers to navigate through our online services
• Product/ service knowledge
• Replying to customers queries to their satisfaction

Responsibilities and duties

• Dealing with email enquiries.
• Taking minutes.
• Motor sales progress reports
• Diary management, arranging appointments, booking meeting rooms
• Data entry sales figures, HANIS scans report
• General office management, such as ordering stationery.
• Providing administration support to the Sales Business Optimization Manager, and Senior Management

Responsibilities and duties

• Maintain positive business and customer relationships in the effort to extend customer lifetime value.
• Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed.
• Develop strategies for more effective sales, both individually and as part of a team.
• Source and work customer referrals.
• Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review