Tasneem Hendricks
Optical Assistant
Belhar
Summary
Tasneem Hendricks has a broad working experience across a variety of optical businesses. She understands the need to work to deadlines, meet delivery targets and to ensure that all aspects of a complex job is covered. I have experience of working with customers and understand the need for good customer service, able to be patient, friendly and helpful with every sort of customer. She has a positive attitude and energy towards her work. Tasneem has a willingness to learn.
Overview
2
2
Languages
29
29
years of professional experience
Work History
Optical Assistant
Vision Crew - Kempton Park
01.2018
- Pre-screening and preparing patient for eye test.
- Invoicing
- Medical aid benefits enquiries and medical aid follow-ups
- Assisting with frame selection
- Contact lens training
- Doing measurements.
Optical Assistant
Execuspecs - The Glen Mall
01.2014
- Pre-screening and preparing patient for eye test.
- Invoicing
- Medical aid benefits enquiries and medical aid follow-ups
- Assisting with frame selection
- Contact lens training
- Doing measurements.
Optical Assistant
Classique Optical Campus Square - Aukland Park
01.2011
- Pre-screening and preparing patient for eye test.
- Invoicing
- Medical aid benefits enquiries and medical aid follow-ups
- Assisting with frame selection
- Contact lens training
- Doing measurements.
Optical Assistant
Specsaver - Olivedale
01.2010
- Pre-screening and preparing patient for eye test.
- Invoicing
- Medical aid benefits enquiries and medical aid follow-ups
- Assisting with frame selection
- Contact lens training
- Doing measurements.
Optical Assistant
Torga Optical - Victory Park
01.2009
- Pre-screening and preparing patient for eye test.
- Invoicing
- Medical aid benefits enquiries and medical aid follow-ups
- Assisting with frame selection
- Contact lens training
- Doing measurements.
Housewife
05.2021 - Current
- Cleans, cooks, do laundry, transporting the kids to school.
Optical Assistant
Waterfront Optometrist
06.2025 - 04.2026
- Assisted customers with eyewear selection and fitting
- Supported optometrists during eye examinations
- Maintained inventory of optical products and supplies
- Processed orders and managed customer transactions
- Provided product information to enhance customer experience
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Built strong relationships with suppliers to negotiate better pricing options for frames/lenses which resulted in cost savings for our clients.
- Improved patient wait times by expediting the check-in process using electronic registration forms.
- Delivered high-quality vision screening services as part of community outreach programs, promoting eye health awareness within local communities.
- Coordinated marketing efforts such as social media campaigns or special promotions that attracted new customers and increased brand awareness.
- Contributed to inventory management, reducing excess stock and ensuring availability of popular items.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Assistant Manager
Aggies Designer Wear
02.2021 - 04.2021
- Welcome customers into the store
- Cash up sales
- Daily stock count including marketing
- Adding new stock to the system.
- Floor control, checking that items are priced correctly.
Driver
Hendricks Transport
01.2019 - 03.2020
- Transported school children, scheduled time frames to pick-up and drop off the school children.
Practice Manager and Administrator
Specsavers - Sunning Hill JHB
01.2015 - 12.2017
- Debtor’s follow-ups
- Creditor’s follow-ups
- Medical aid payment follow-ups
- Supervisor to frontline staff.
Optical Assistant
Vision Works - Woodmead
01.2012 - 12.2013
- Pre-screening and preparing patient for eye test.
- Invoicing
- Medical aid benefits enquiries and medical aid follow-ups
- Assisting with frame selection
- Contact lens training
- Doing measurements.
Optical Assistant
Allan Southern & Associates - N1 City Mall
01.2004 - 12.2008
- Pre-screening and preparing patient for eye test.
- Invoicing
- Medical aid benefits enquiries and medical aid follow-ups
- Assisting with frame selection
- Contact lens training
- Doing measurements.
Optical Assistant
Aneesa Patel Optometrist
01.1997 - 12.2003
- Pre-screening and preparing patient for eye test.
- Invoicing
- Medical aid benefits enquiries and medical aid follow-ups
- Assisting with frame selection
- Contact lens training
- Doing measurements.
Education
Grade 12, Matric Completed - undefined
Trafalgar High School
01-1995
Skills
Driver’s license (Code 8)
Excellent sales experience and great communication skills
Basic understanding of PowerPoint, Word, Excel and Outlook
Arranging social activities for family and friends, learning new things
References
- Allan, Southern, Owner of Allan Southern, 082 416 4833
- Sadiya, Carrim, Owner of Vision Crew Optical, 084 582 2833
- Diane, Hayter, Optometrist at Vision Works Woodmead, 083 267 5069
Disclaimer
I solemnly declare that the information rendered above is correct in every respect. T. Hendricks
Timeline
Optical Assistant
Waterfront Optometrist
06.2025 - 04.2026
Housewife
05.2021 - Current
Assistant Manager
Aggies Designer Wear
02.2021 - 04.2021
Driver
Hendricks Transport
01.2019 - 03.2020
Optical Assistant
Vision Crew - Kempton Park
01.2018
Practice Manager and Administrator
Specsavers - Sunning Hill JHB
01.2015 - 12.2017
Optical Assistant
Execuspecs - The Glen Mall
01.2014
Optical Assistant
Vision Works - Woodmead
01.2012 - 12.2013
Optical Assistant
Classique Optical Campus Square - Aukland Park
01.2011
Optical Assistant
Specsaver - Olivedale
01.2010
Optical Assistant
Torga Optical - Victory Park
01.2009
Optical Assistant
Allan Southern & Associates - N1 City Mall
01.2004 - 12.2008
Optical Assistant
Aneesa Patel Optometrist
01.1997 - 12.2003
Grade 12, Matric Completed - undefined
Trafalgar High School