Sxolile Sbongiseni Ngobese
Durban
Summary
Committed to delivering outstanding service and unparalleled support. Deeply dedicated to ensuring customer satisfaction. Possess a strong grasp of customer service best practices. Excel at finding innovative solutions to effectively meet the unique needs of each customer.
Overview
2026
2026
years of professional experience
Work History
Admin Intern
Addington Hospital
01.2025 - Current
Answering calls
Respond emails
Writing of minutes
Writing reports and creating new templates for forms
Compose and submit daily status to Matrons office
Compose and submit weekly and monthly TB/HIV stats
Advise family members on what is expected in the unit(ICU)
Recieve medication and document on bin cards before storing on weekly basis
Check Expiry dates on medication and document accordingly
Compose and submit FIO daily and monthly stats
Submit leave, overtime and Sunday forms to HR Department
Customer Service Agent
Outworx Contact Centre
01.2022 - 05.2023
- Reason for leaving: End of Contract
Junior Car Rental Agent
Bidvest Car Rental (PMB)
07.2019 - 09.2020
- Daily stock checks & rental Admin Planning & scheduling of activities & Resources, Delivery & Collection of Vehicles, Vehicle movement control & Reporting, Quality control of vehicle- Mechanical and damages, Ensuring the daily operations runs smoothly Front counter customer service & sales, Ensuring profitability and cost control, Systems & general Admin for processing of bulk fuel, fines, quotes & orders
- Reason for leaving: Retrenched
Administration Assistant (Work integrated learning)
Durban University of Technology
06.2018 - 12.2018
- Filing, check emails, answer calls, Attend to student enquires, Book venues, attend meetings, Write minutes, send faxes, scans, Create reports
- Reason for leaving: End of in service training contract
Examination Assistant
Department of Education
07.2018 - 07.2018
- Check if totals correspond & correct
- Reason for Leaving: End of contract
Teller
Ithala Limited- Mtubatuba Branch
07.2010 - 08.2013
- Handling Cash and Cheques Handling Administration including filing, writing minutes, Market Ithala products, processing transactions handling clients queries, educating and informing clients, Queue working
- Reason for leaving: Resigned
Learner Advisor/Teller
Ithala limited- Ulundi Branch
06.2009 - 05.2010
- Handling Cash and Cheques Handling Administration including filing, writing minutes, Market Ithala products, processing transactions handling clients queries, educating and informing clients, Queue working
Temp Advisor/Teller
Ithala Limited- Church Street Branch
11.2008 - 05.2009
- Handling Cash and Cheques Handling Administration including filing, writing minutes, Market Ithala products, processing transactions handling clients queries, educating and informing clients, Queue working
Volunteer
Ithala Limited- Church Street Branch
08.2008 - 10.2008
- Filling in forms, Filing and assist in daily admin work
Student Temp
Price Water Cooper House
1 2007 - 01.2007
- Assisting auditors with filing, typing, reports and general admin work
- Reason for leaving: End of contract
Education
National Certificate: Numerical skills in Business - undefined
University of South Africa
Office Management & Technology - undefined
Durban University of Technology
Btech: Office Management & Tech - undefined
Durban university of Technology
TEFL Universal Accredited Advanced 120-hour Online Course - undefined
TEFL Universal Course
National Certificate: Banking Services Advice -
Milpark School of Business
Skills
- Customer Service
- Critical Thinking
- Administrative Support
- Payment Processing
- Customer Relations
- Microsoft Office Suite proficiency
- Call center experience
- Empathetic and genuine
- Complaint Handling
- Information Verification
- Customer Service
- Microsoft office level 2 & 3
Socialactivity
St Vincent Parish, Counting and banking of cash, 03/01/08 to 05/31/09
Cellphonenumber
- 081 568 8812
- 083 683 6408
References
- Nokuthula Ngcobo, Branch Manager – Church Street Branch, 072 110 1240
- Sibusiso Kunene, ANM- Addington Hospital, 082 655 8747/ 031 327 2000
- Jennifer Greeves, acting OUM- Addington Hospital, 061 601 3285/ 031 327 2669
Personal Information
- Dependents: 2
- Date of Birth: 11/14/89
- Gender: Female
- Nationality: South African
- Driving License: Code 08
- Marital Status: Single
Timeline
Admin Intern
Addington Hospital
01.2025 - Current
Customer Service Agent
Outworx Contact Centre
01.2022 - 05.2023
Junior Car Rental Agent
Bidvest Car Rental (PMB)
07.2019 - 09.2020
Examination Assistant
Department of Education
07.2018 - 07.2018
Administration Assistant (Work integrated learning)
Durban University of Technology
06.2018 - 12.2018
Teller
Ithala Limited- Mtubatuba Branch
07.2010 - 08.2013
Learner Advisor/Teller
Ithala limited- Ulundi Branch
06.2009 - 05.2010
Temp Advisor/Teller
Ithala Limited- Church Street Branch
11.2008 - 05.2009
Volunteer
Ithala Limited- Church Street Branch
08.2008 - 10.2008
National Certificate: Numerical skills in Business - undefined
University of South Africa
Office Management & Technology - undefined
Durban University of Technology
Btech: Office Management & Tech - undefined
Durban university of Technology
TEFL Universal Accredited Advanced 120-hour Online Course - undefined
TEFL Universal Course
National Certificate: Banking Services Advice -
Milpark School of Business
Student Temp
Price Water Cooper House
1 2007 - 01.2007