SURPRISE MUKHABELA
Kempton Park
Summary
Resourceful Human Resources assistant known for high productivity and efficient task completion. Possess specialized skills in employee relations, recruitment strategies, and compliance management. Excel in communication, teamwork, and problem-solving to enhance organizational effectiveness.
Overview
3
3
years of professional experience
Work History
Data Capturer
Old Mutual Finance
Johannesburg
08.2024 - Current
- Assist with managing queues and reducing pressure on the Branch staff. Assist customers on digitally enabled device with their Two-pot retirement fund transaction.
- Providing reading information.
- Self-service guidance.
- Call center details.
- Submission process through customer's device.
Customer Service Representative
CCI
Durban
05.2023 - 12.2023
- Atlanta campaign (Swinton insurance broker offered motorbike, pets, home insurance). Listen to customers' needs, negotiate, and offer the best product at a competitive price. Build rapport with customers through courteous and professional communications.
Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Monitored customer surveys and feedback to develop corrective actions for service-related issues.
Ensure customer satisfaction by resolving their issues that they may have with their policies.
• Build relationships with potential clients (UK).
• Run quotes and determine clients' needs and sell them motor insurance policies.
• Facilitate cancellations and renewals of insurance policies.
• Resolve customer complaints and queries, which require good problem-solving skills.
• New business quotes, end-to-end sales process.
• Generate leads for other products that the company offers to other departments.
• Evaluate issues and concerns to determine importance and urgency, prioritizing and escalating complaints to the manager.
Human Resources Intern
SA Taxi Development Finance
Midrand
06.2021 - 12.2022
- Responsible for bulk recruitment for both white and blue-collar workers.
• Sourcing candidates for temporary and permanent roles.
Ensuring that all candidates and job specs are loaded on our database, and all recruitment activities are accurately recorded.
Scheduling interviews.
Typing and checking of CVS. - Conduct MIE background check, reference check, onboarding.
- Learn about HR policies, performance, wellness, etc.
Education
Diploma - Human Resources Management
Mopani College
12-2022
High School Diploma -
Vuxeni High School
12-2018
Skills
- Data Interpretation
- Administrative Support
- HRIS familiarity
- Problem-solving abilities
- Customer Relationship Management (CRM)
- Data Entry
Timeline
Data Capturer
Old Mutual Finance
08.2024 - Current
Customer Service Representative
CCI
05.2023 - 12.2023
Human Resources Intern
SA Taxi Development Finance
06.2021 - 12.2022
Diploma - Human Resources Management
Mopani College
High School Diploma -
Vuxeni High School
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