Hi, I’m
SULUMAN MDLULI
Junior Application Specialist
Midrand,GP
Summary
Dedicated I.T professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure Mid-Level [System/ Application Specialist] position in Technology environment. Ready to help team achieve company goals.
Enthusiastic Junior Application Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of System and Application tasks and training in Technical field. Motivated to learn, grow and excel.
Overview
3
years of professional experience
8
years of post-secondary education
4
Languages
Work History
ESKOM PENSION AND PROVIDENT FUNTSandton, Bryanston
Junior Application Specialist
12.2020 - Current
Job overview
- Carried out day-day-day duties accurately and efficiently.
- Delivered Product or Service to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Received and processed stock into inventory management system.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in team-building activities to enhance working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled number of calls per day to address customer inquiries and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers and followed outlined steps of service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Collaborated with [ all department's and management] to achieve good results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Eskom Pension and Provident FundBryanston , GP
L2 Desktop Support Engineer
12.2019 - 11.2020
Job overview
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Installed hardware, completed software updates and assessed security patches for optimized computer use.
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
- Performed integration readiness analyses of systems designed for installation into existing assets.
- Configured new systems and protocols according to strict company guidelines and employee preferences.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices and software to set up work stations for employees.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Set up and administered servers and systems and configurations.
- Collaborated with outside departments to implement system-wide improvements.
- Performed root cause analysis and general troubleshooting.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Applied superior knowledge to improve the SLA.
- Provided 100% support to business users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Uploaded new software, rolled out updates and applied patches to servers upon release to thwart and threats from penetrating networks.
- Upsold products and services to increase company revenue 85% beyond targets.
Huge ConnectCenturion , GP
System Support Engineer
06.2019 - 12.2019
Job overview
- Tracked problematic system errors by implementing various user support tracking metrics.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Worked effectively in both independent and team environments to exceed IT goals.
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
- Performed troubleshooting and maintenance of existing network systems.
Education
UMQHELE COMPREHENSIVE SCHOOL, Midrand
High School Diploma
01.2010 - 12.2014
Pc Training & Business College (Richfields Graduat, Midrand
GED
03.2015 - 04.2016
CTU Training Solution, Johannesburg
from Professional, Technical, Business.
01.2018 - 06.2019
BOSTON COLLEGE, Kempton Park
from Ethics
02.2021 - Current
Skills
Signage specialist
Hobbies
I like doing research and learning new technology, Studying, Watching Movies.
Timeline
BOSTON COLLEGE
from Ethics
02.2021 - Current
Junior Application Specialist
ESKOM PENSION AND PROVIDENT FUNT
12.2020 - Current
L2 Desktop Support Engineer
Eskom Pension and Provident Fund
12.2019 - 11.2020
System Support Engineer
Huge Connect
06.2019 - 12.2019
CTU Training Solution
from Professional, Technical, Business.
01.2018 - 06.2019
Pc Training & Business College (Richfields Graduat
GED
03.2015 - 04.2016
UMQHELE COMPREHENSIVE SCHOOL
High School Diploma
01.2010 - 12.2014
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