Sthembile Bhengu
Administrator
Soweto,Gauteng
Summary
A mother of three that studied Public Management and Governance and graduated in 2019. Year 2020 was enrolled for learnership with Hollard for the NQF4 for the long-term Insurance through Harambee. Was then placed in Direct operations department and assisting with Retentions and customer service. In June 2022 resumed taking inbound calls to date and have also assisted with capturing claim (funeral).
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Consultant
Hollard
South Africa
02.2021 - Current
- Outbound and Inbound Calls for policy Maintenance:
- Change banking details -
- Add role players
- Terminate policies
- Terminate role players
- Send policy documents to clients
- Give clients their policy information
- Escalate emails to relevant departments
- Upgrade/ Downgrade cover amounts
- Assist in Direct Escalations queries
- Capture funeral claims
A day I used to get to close 50 to 80 workflows, calling client's and assisting with their queries.
With the capacity of consultants at the front office a day 30 calls I manage, and I am capable of taking even more.
Dance Student
Moving Into Dance Mophatong
Johannesburg Newtown
01.2013 - 01.2015
- Took dance classes at Moving into dance through performing arts training program, that also had computer lessons (Microsoft Excel, Word, PowerPoint.
- Acquired certificate (SETA)
- Executed Afro-fusion, Contemporary, Ballet, Traditional dance and educational dance.
- Through educational dance we used to visit schools and teach students through dancing of importance of electricity and water.
Education
NQF4 - Long Term Insurance
Hollard
South Africa 02.2020 - 02.2021
Bachelors - Public Management And Governance
University of Johannesburg
South Africa 01.2016 - 10.2019
High School Diploma -
Fontanus Comprehensive Secondary School
South Africa 01.2011 - 12.2012
Personal Details
- ID Number: 9109170831085
- Date of Birth: 09/17/91
- Gender: Female
- Nationality: South African
References
- Mr Edward Thlaresebe, Hollard Direct Operations Team leader, 073 1911 857
- Manthobo Joyce Legodi, Hollard Life Solutions Team leader, 078 388 7468
- Maggie Ndame, HDS customer service Team leader 0737059875
Timeline
Customer Service Consultant
Hollard
02.2021 - Current
NQF4 - Long Term Insurance
Hollard
02.2020 - 02.2021
Bachelors - Public Management And Governance
University of Johannesburg
01.2016 - 10.2019
Dance Student
Moving Into Dance Mophatong
01.2013 - 01.2015
High School Diploma -
Fontanus Comprehensive Secondary School
01.2011 - 12.2012
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