CUSTOMER SERVICE CONSULTANT
MOMENTUM HEALTH SOLUTIONS
06.2022 - Current
Hi, I’m
MASHADI MONAHENG
Pretoria North,GP
Summary
Customer-oriented professional with strong motivation and self-driven approach to achieving excellence
possessing extensive experience in Customer Service and Administration
Work History
MOMENTUM HEALTH SOLUTIONS
CUSTOMER SERVICE CONSULTANT
06.2022 - Current
Job overview
- Receiving of call in a professional and friendly manner.
- Telephonic membership premium and claims query handling through accessing the system called Oracle 1 and 2
- Checking claims using the diagnosis code, ICD10 code, confirming if authorization is correct and corresponding with the claims.
- Managing of difficult and/or irate caller in a courteous, polite and calm manner.
- Where a query cannot be handle from call center routing telephone quires to relevant departments or back office team members and ensuring that the queries are dealt with in a timely manner.
- Making outbound calls to give feedback regarding a query when necessary and if instructed.
- Efficiently managing of complaints received and ensure that every complaint is dealt with professionally.
- Checking dental benefits and confirm codes and tooth numbers.
BAYPORT
ADMINISTRATOR
10.2018 - 02.2021
Job overview
- Answer incoming phone calls and direct inquiries to the appropriate departments.
- File and organize various documents, both physical and digital.
- Maintain and update company databases and records.
- Create and update spreadsheets and perform general data entry tasks.
- Prepare, format, and send out letters, memos, and other correspondence.
ABSA BANK
DIGITAL BANKING CONSULTANT /CUSTOMER SERVICE
06.2016 - 06.2017
Job overview
- Technical support with digital banking.
- Handle inbound and outbound calls from new and existing clients.
- Delivering personalized service which resolves small business portfolio, customer enquiries and identifies customer needs.
- To achieve contracted targets.
- Undertake all necessary compliance tests and maintain own compliance.
- Demonstrate problem solving skills.
- Take full responsibility for customer satisfaction.
SHAPIRO SHAKE DEFRIES AND ASSOCIATE
Debt collecting Agent
01.2015 - 03.2016
Job overview
- Calling Debtors whom are owing to make arrangements for paying their debts.
Education
Moonstone
FAIS Regulatory Exams from RE1
01.2021
Ennerdale Secondary School
Matric
01.2011
Skills
Customer Orientated and People management skills
Intermediate MS Word and Excel knowledge
Attention to detail and time management skills
Excellent communications skills and figure orientated
Team player and problem solving skills
Numerical Skills
References
- Londi, Ndlovu, Team leader, Londy.ndlovu@momentum.co.za, 0641281077, Momentum Health Solution
- Bongani, Team leader, 0734290441, BAYPORT
- Belmont, Mahlaba, Team Leader, belmont.mahlaba@absa.co.za, 0610109511, ABSA BANK
- Martha, Kekana, Team Leader, 073 513 2066, Shapiro Shake Defies and Associate
Timeline
ADMINISTRATOR
BAYPORT
10.2018 - 02.2021
DIGITAL BANKING CONSULTANT /CUSTOMER SERVICE
ABSA BANK
06.2016 - 06.2017
Debt collecting Agent
SHAPIRO SHAKE DEFRIES AND ASSOCIATE
01.2015 - 03.2016
Moonstone
FAIS Regulatory Exams from RE1
Ennerdale Secondary School
Matric