Xhanti Singatha
Customer Service Consultant
Port Elizabeth
Summary
Dynamic Customer Service Consultant with a proven track record at Metrofibre Networx, excelling in complaint handling and inbound call management. Recognized for enhancing client retention through exceptional service and effective multitasking. Skilled in CRM software and adept at adapting communication styles to meet diverse customer needs.
Overview
2
2
years of professional experience
Work History
Customer Service Consultant
Metrofibre Networx
04.2025 - Current
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Increased client retention through exceptional service and timely solutions to issues.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
Translator
Siyaloba Training Academy
01.2024 - 03.2025
- Translated documents from IsiXhosa to English.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
Education
National Scenior Certificate -
Ndzondelelo High School
Port Elizabeth, South Africa 04.2001 -
Skills
Complaint handling
Call center experience
Inbound call management
Customer acquisition
Administrative support
Payment processing
Microsoft outlook
Report preparation
Product sales
Microsoft PowerPoint
Timeline
Customer Service Consultant
Metrofibre Networx
04.2025 - Current
Translator
Siyaloba Training Academy
01.2024 - 03.2025
National Scenior Certificate -
Ndzondelelo High School
04.2001 -