Siyanda Ngoqwana
Student Registered Counsellor
Flagstaff
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work History
Call Centre Agent
CCI
Durban
08.2019 - 02.2020
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Maintained contact with customers to request referrals.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
Registered Counsellor Intern
Walter Sisulu University
Mthatha
08.2017 - 04.2018
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor Of Psychology - Psychology
Walter Sisulu University
Mthatha 01.2014 - 12.2022
Skills
Gathering information
Problem-solving skills
Quality assurance
Answering questions
Timeline
Call Centre Agent
CCI
08.2019 - 02.2020
Registered Counsellor Intern
Walter Sisulu University
08.2017 - 04.2018
Bachelor Of Psychology - Psychology
Walter Sisulu University
01.2014 - 12.2022